Sharon Kubuni

Motivated and customer-focused with over four years of experience in the hospitality industry. Proven ability to provide exceptional service while adhering to all hospitality management, food safety and hygiene regulations. Seeking a challenging position as a hotelier, utilizing my excellent communication and multitasking skills to contribute to the success of an establishment.

Supervisor - Villa Carolina - Watamu, Kilifi County

(2024-05 - 2025-02)

• Manage the customer care desk and receive guest bookings. Take guest on house tour on arrival and be readily available to address any concerns.
• Supervise the cleaners, maintenance and groundsmen in the facility.
• Keep records of the guests as they come in and depart from the facility.
• Take and keep inventory of all the items within the facility both consumables and non consumables on guest check out to ensure no loss of property or theft.
• Report any needed repairs as soon as items break to allow adequate time to repair.
• Carry out sales and marketing roles in liaison with neighbouring facilities.
• Advice the management on any complaints from patrons and recommend cause of action.
• Carry out regular returns both financial and regulatory like KRA, tourism levy.
• Prepare daily and monthly reports for the management.

Supervisor - Bofaropea limited - Watamu, Kilifi County

(2024-02 - 2024-04)

• Manage the customer care desk and receive guest bookings. Take guest on house tour on arrival and be readily available to address any concerns.
• Supervise the cleaners, maintenance and groundsmen in the facility.
• Keep records of the guests as they come in and depart from the facility.
• Take and keep inventory of all the items within the facility both consumables and non consumables on guest check out to ensure no loss of property or theft.
• Report any needed repairs as soon as items break to allow adequate time to repair.
• Carry out sales and marketing roles in liaison with neighbouring facilities.
• Advice the management on any complaints from patrons and recommend cause of action.
• Carry out regular returns both financial and regulatory like KRA, tourism levy.
• Prepare daily and monthly reports for the management.

Waitress - Sarova Whitesands Resorts and Spa - Shanzu, Mombasa County

(2021-01 - 2024-01)

• Greeting and welcoming guests with a warm and friendly demeanor, ensuring a positive first impression and setting the tone for their dining experience.
• Gained valuable experience in table setup and service, providing a foundation for delivering exceptional dining experiences.
• Maintained cleanliness and organization in the dining area, consistently exceeding the cleanliness standards set by management.
• Collaborated with the kitchen staff to ensure prompt and accurate delivery of orders, resulting in a 10% decrease in average wait times.
• Handled customer inquiries and complaints professionally, resolving issues promptly and maintaining a 95% customers satisfaction rating.
• Utilized effective upselling techniques to increase desert and beverage sales, contributing to a 21% increase in overall restaurant revenue.
• Demonstrated exceptional knowledge of menu items, daily specials, and beverage offerings, resulting in an average 15% increase in upsell revenue.
• Process payments accurately and efficiently, handling cash and credit transactions while maintaining strict adherence to cash handling procedures.
• Contributed to a high-performing waitstaff team that collectively increased monthly sales by 20%.
• Achieved an average table turnover time of 25 minutes during peak hours, enhancing the restaurant's capacity and revenue potential.
• Upheld efficient service during peak hours, resulting in a 30% decrease in wait times for guests.
• Maintained a consistent customer satisfaction rating of 4.8 out of 5 based on guest surveys and reviews.
• Served at five large-scale events with 500+ guests each, maintaining quality service and meeting highdemand requirements.

Diploma - Hospitality Management - Tewa Training Centre (2019 - 2020)

Kenya Certificate of Secondary Education - Kajembe High School (2013 - 2016)

Kenya Certificate of Primary Education - Kwashee Primary School (2006 - 2012)