Sheila Akoth

Customer-focused hospitality professional with over two years of experience in front office operations, guest relations, and food & beverage service. Proven ability to manage hotel reception duties, handle guests professionally, and support efficient service delivery in busy hotel environments. Strong communication, organizational, and teamwork skills.

Waitress at Drews Steak House (2025-02 – 2025-12)

Food and beverage service in a busy steak house environment

• Prepared and arranged table settings
• Took and served food and drink orders accurately
• Liaised with kitchen staff to ensure correct and timely service

Receptionist at Scottish Tartan Hotel (2024-01 – 2024-12)

Front office operations and guest services

• Checked guests in and out efficiently while ensuring accuracy of records
• Provided courteous front desk services and addressed guest inquiries
• Served meals to guests in their rooms as required
• Maintained a professional and welcoming reception environment

Receptionist at Flamingo Hotel & Accommodation (2022-01 – 2023-12)

Front office operations and guest relations management

• Managed front office operations including guest registration and departures
• Welcomed visitors and resolved customer concerns promptly
• Handled telephone systems and ensured timely delivery of messages
• Coordinated with other departments to enhance guest satisfaction

Waitress at Flamingo Hotel & Accommodation

Food and beverage service

• Provided high-quality food and beverage service to guests

Certificate in Food & Beverage – Ramogi Institute of Advanced Technology (2019-01 – 2021-12)

Certificate in Front Desk Techniques – Utalii College (2019-05 – 2019-08)

Certificate in Computer Packages – East Africa Institute of Certified Studies (2019-03 – 2019-06)

KCSE – Alwala Secondary School (2015-01 – 2018-12)

KCPE – Dandora Primary School (2007-01 – 2014-12)