Simon Waithaka

Motivated and customer-focused professional. Eager to leverage strong customer service, data management, computer proficiency, and recent IT support experience to ensure accurate online order processing, efficient packing, timely fulfillment/pickup, exceptional inquiry resolution, and smooth shopping operations while contributing to team success in a dynamic retail environment.

IT Support Specialist at CCK Global (Call Center) (2025-08 – 2026-01)

• Provided technical support and troubleshooting for call center systems, ensuring minimal downtime and smooth operations—transferable to e-commerce platform support and order processing tools.
• Handled high-volume customer inquiries via phone/email/chat, resolved issues promptly, and maintained accurate records in databases—skills directly applicable to managing online customer queries and order status updates.
• Managed data entry, system updates, and basic inventory-related tracking, emphasizing accuracy and efficiency.
• Collaborated with teams to support daily operations in a fast-paced digital environment.

Customer Service Attendant at Giftech Communication Ltd (2024-01 – 2024-07)

• Delivered frontline customer service, handling inquiries, complaints, and relationship management with professionalism and empathy.
• Processed customer requests accurately and followed up to ensure satisfaction—building skills in order fulfillment and issue resolution.
• Demonstrated strong communication and multitasking in a high-volume setting.

Waiter at Alasiri Grill (2024-12 – 2025-03)

• Provided excellent customer service in a busy environment, accurately taking orders, managing transactions, and ensuring timely service—honed attention to detail and speed relevant to packing/processing.
• Maintained cleanliness, organization, and teamwork to support smooth operations.

Volunteer at International Youth Fellowship (2024-08 – 2024-11)

• Supported team initiatives with strong collaboration, communication, and reliability.

Photography Assistant at Headshot (2023-08 – 2024-01)

• Managed client bookings, data entry, and coordination—developed organizational and client-facing skills.

Bachelor of Business & Information Technology in Business & Information Technology – Co-operative University of Kenya (2021-09 – 2026)

Kenya Certificate of Secondary Education (KCSE) – Weru Secondary School (2017-01 – 2021-03)