Terisia Maina
Customer Support Specialist
Talent
Nairobi20 GBP/hourMember since June 20, 2026
Customer ServiceCommunicationsMicrosoft Access
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Customer ServiceCommunicationsMicrosoft Access
About
Customer Support Specialist with one year of experience in customer service, problem resolution, and client communication. Skilled in handling customer inquiries, maintaining customer satisfaction, and delivering professional support.
Experience
Customer Support Specialist at Diligence Consultant (2025-02 – 2026-04)
- Responded to customer inquiries via phone, email, and chat.
- Resolved customer complaints professionally and efficiently.
- Maintained accurate customer records and follow-ups.
- Assisted in improving customer satisfaction and retention.
Education
Certificate in Customer Support – International Youth Fellowship (IYF) (2024-01-05 – 2024-07-11)
Skills
Customer Support Specialist
