Stephen Kitheka

Operations professional with 5+ years leading multi-site, high-traffic facility operations encompassing staff supervision, vendor management, cost control, and regulatory compliance. Track record of cutting operating expenditure by KSh 1.2M (12%) through vendor renegotiation and process efficiencies, lifting facility uptime to 99% through preventive maintenance, and leading teams of 20+ across maintenance, security, and service functions. Strong financial discipline from managing KSh 20M+ in annual budgets and currently pursuing an Accounting Technicians Diploma (ATD) to deepen cost and performance analysis.

Eager to bring proven process-improvement, vendor-coordination, and team-leadership capability to the Operations Manager role at Rubrum Limited, supporting efficient, compliant, and quality-driven production and supply operations.

Operations Manager - HFD1 (HFC Bank Subsidiary) - K-Mall

(2023-02 - 2024-02)

• Led daily operations for a high-traffic, multi-tenant facility, directing 20+ staff across security, maintenance, and cleaning functions to maintain consistent operational readiness and service standards.
• Drove facility uptime to 99% through structured preventive maintenance programs, cutting critical equipment breakdowns by 30% and minimizing costly unplanned downtime.
• Cut annual operating expenditure by KSh 1.2M (12%) through vendor renegotiation and energy-efficiency initiatives — directly improving cost-per-output and margin.
• Strengthened client/stakeholder retention by 18% within one year by implementing structured communication protocols and rapid issue-resolution processes.
• Managed 15 major fit-out and project handovers end-to-end, ensuring on-schedule delivery and full compliance with safety and statutory standards.

Assistant Mall Manager - HFD1 (HFC Bank Subsidiary) - K-Mall

(2021-01 - 2023-01)

• Co-managed a KSh 20M annual operating budget (OPEX/CAPEX), identifying KSh 800,000 in annual cost savings through spend analysis and process tightening.
• Maintained 76% facility occupancy through a downturn by streamlining onboarding and retention processes for tenants/partners.
• Cut average service-request resolution time from 72 to under 24 hours, lifting client/stakeholder satisfaction scores by 25%.
• Conducted 100+ facility inspections to verify common areas and operations met safety, cleanliness, and quality-standard requirements.

Property Officer - HFC Bank

(2018-07 - 2020-12)

• Oversaw operations across 25 commercial/residential sites, achieving 100% compliance with statutory regulations and safety codes.
• Coordinated 200+ inspections and maintenance activities, generating operational data that informed asset and resource-allocation decisions; sustained 98.5% collection efficiency on revenue due.

Bachelor of Science - Business Administration - University of Nairobi (2020-09)

Accounting Technicians Diploma - Accounting - Royal Business School (2027-06)