Receptionist - Izaak Walton Inn - Embu, Kenya
(2024-12)
- Providing administrative support to Sales and Marketing department and Events team by preparing forecast for future events
- Providing information about the hotel and the local areas
- Welcoming and checking in and checking out guests and managing reservations
- Coordinating with housekeeping for special room requests, check-ins and check-outs
- Ensuring customer satisfaction by maintaining a smooth arrival to departure experience
- Coordinating with various departments; Food and Beverage, Housekeeping, Maintenance team, IT Personnel and security to promote customer satisfaction
- Cashiering using PoS and Hotel Plus front office
- Responding to phone and email enquiries promptly and redirecting calls as necessary
- Preparing daily occupancy report capturing revenue generated by each room, paid and unpaid balances
Receptionist Intern - Vipingo Ridge - Kilifi, Kenya
(2024-06 - 2024-08)
- Provided administrative support to various departments including photocopying, filing and document preparation
- Managed incoming calls efficiently, redirecting calls to relevant departments or taking messages
- Adapted quickly to new tasks and responsibilities, demonstrating flexibility and a keenness to learn
- Responded to email inquiries promptly, providing clear information or redirecting as necessary
- Participated in training sessions to improve customer service skills and office software proficiency
- Greeted visitors and clients promptly, offering refreshments and directing them to appropriate offices
- Maintained a tidy and welcoming reception area to uphold the company's professional image
- Updated company databases accurately, entering visitor details and staff movements
- Facilitated smooth communication between clients and staff by relaying accurate messages
- Facilitated smooth check-in and check-out for guests, maintaining high levels of customer satisfaction
