Susan Mutahi

Self driven and committed professional with integrity, good leadership skills and excellent communication skills with 5+ years of working experience. Experienced in research, public relations and communication strategies, customer service and stakeholder engagement initiatives. Passionate in community engagement, valuable stakeholder feedback and identifying, building and maintaining long-term business relationships and partnerships.

Dedicated to providing client led solutions through strategic planning, innovative strategies, networking and leveraging psychological insights to drive customer engagement.

Communications Intern - State Department of Housing and Urban Development - Kenya

(2026-01)

• Assisting in developing and executing public relations strategies aimed at image building of the Affordable Housing program
• Supporting the formulation, implementation, and monitoring of corporate communication and customer care policies
• Drafting press releases, media statements, and creating informational content to sensitize citizens on how to access and own affordable homes
• Documenting acquired skills, progress, and success stories across various Affordable Housing project and marketing sites nationwide

Office Administrator - Techno Venture Limited - Kenya

(2025-02 - 2025-05)

• Answering phone calls, welcoming visitors, managing the office email, and handling correspondence
• Managing schedules, coordinating meetings, and making travel arrangements
• Organizing and maintaining files, both physical and digital
• Managing office supplies, maintaining equipment, and ensuring the office environment is clean and well-organized
• Coordinating clear and effective communication between staff, visitors and other departments

Customer Support Executive - Sparkles Classic Holdings - Kenya

(2024-02 - 2024-12)

• Responding to product purchase queries raised by clients through inbound and outbound calls ensuring excellent customer satisfaction
• Developing engaging and informative content boosting digital sales via social media platforms
• Building client relationships by promptly responding to client concerns in trade fairs and exhibitions boosting customer retention

Health Research Assistant - AMPATH (Academic Model Providing Access to Healthcare) - Kenya

(2021-04 - 2023-12)

• Conducting field surveys, in-depth interviews, and focus groups discussions
• Recording and storing interview data, coding qualitative data, and entering data
• Ensuring informed consent is obtained and adhere to ethical guidelines
• Assisting in drafting reports on study findings and supporting the dissemination of study findings
• Supporting the packaging and submission of research protocols to ethics review boards

Public Relations and Communication Intern - Lead Yourself Consult- Africa - Kenya

(2019-09 - 2021-02)

• Assisting with the collection, review, editing, and entry of digital assets, such as photography, videos, and copy
• Working with marketing, communications, and other departments to align social media and design efforts with organizational goals and campaigns
• Using data-driven insights to optimize content, design, and posting strategies

Masters in Science - Communication studies - Moi University

Diploma - Sales and Marketing - Kenya Institute of Management Studies (2021 - 2023)

Bachelor of Science - Communication and Public Relations - Moi University (2014 - 2019)

Kenya Certificate of Secondary Education - South Tetu Girls High School (2010 - 2013)