Taby Gitau

Professional Hospital Customer care assistant

• Gather customer feedback of hospital services and products through questionnaire collection and in-patient ward visits.
• Formulate data collection tools such as questionnaires and survey tools to assess external and internal customer satisfaction.
• Compile daily reports from collected patient satisfaction questionnaires.
• Visit in-patients in the ward to address their concerns and gather feedback directly.

HEALTH RECORDS AND INFORMATION TECHNOLOGY OFFICER