Ventious Lee

A highly motivated, customer-oriented and adaptable hospitality professional I pursued my Diploma in Hospitality Management and Customer Service at Pwani University. I possess practical experience in food and beverage service, banquet operations, outside catering and customer relations gained through both employment and industrial attachment. I am committed to delivering exceptional guest experiences through professionalism, teamwork, attention to detail and excellent communication.

I thrive in fast-paced environments, work effectively under pressure and consistently maintain high standards of service, hygiene and customer satisfaction. I am seeking an opportunity to contribute my skills, enthusiasm and dedication to a reputable hospitality establishment while continuing to grow professionally.

Chef & Waiter at Q Lounge Sports Bar and Grill (2023-11 – 2024-11)

• Assisted in food preparation and kitchen support
• Served food and beverages to customers
• Maintained hygiene and cleanliness in the service area
• Handled customer requests and supported the service team

Industrial Attachment - Food & Beverage Service Department at Silver Palm Spa and Resort

• Restaurant preparation before service
• Fine dining service
• Buffet service
• Banquet service
• Outside catering operations
• Table setting according to service standards
• Welcoming and seating guests
• Presenting menus and taking customer orders
• Serving food and beverages
• Beverage preparation and service
• Clearing and resetting tables
• Assisting during conferences, meetings and special events
• Coordinating with kitchen staff for efficient service
• Ensuring customer satisfaction throughout service
• Handling guest concerns professionally
• Maintaining cleanliness of dining areas
• Following food safety and hygiene procedures
• Assisting with opening and closing restaurant operations

Diploma in Hospitality Management & Customer Service – Pwani University (2023)

Kenya Certificate of Secondary Education – Uhuru Boys High School (2022)