Victor Robi

Detail-oriented and tech-savvy, IT Support Specialist with hands-on experience in digital operations, client communication, and problem resolution, leveraging systems analysis and design principles to support secure software and database environments while contributing to social media strategy and marketing communications for remote teams, and aligning work with ict / computer standards in an inclusive environment. Certified by IBM and Google, with proven ability to manage service requests, coordinate cross-functional teams in it and management, and deliver timely, high-quality support in fast-paced environments through effective writing and communication, demonstrating strong written and verbal communication and adaptability in remote work settings while collaborating with enterprise stakeholders and sales teams to source solutions that improve service coverage and strengthen customer service and customer focus using active listening and professionalism. Passionate about building trust with clients, supporting operations, and ensuring customer satisfaction through reliable service and teamwork while applying cyber security concepts such as vulnerability assessments, endpoint detection and response, security systems monitoring, and implementation of security controls and policies to strengthen data protection; additionally experienced in content creation and social media management by crafting creative content and monitoring social media campaigns across platforms including Facebook, Instagram, Twitter, and LinkedIn with trend analysis to enhance engagement and shaping brand presence; strictly advises against payments for job applications to protect users, and remains open to outsourcing opportunities that expand learning in internships / volunteering contexts, proactively maintaining confidentiality and compliance with regulatory standards while handling documentation, data capture, reporting, and time management in office and CRM environments with attention to detail and the ability to handle multitasking.

Operations Intern at Nobel Coaching & Tutoring (2025-08 – Present)

• Support operations and leadership teams in class coordination, technical monitoring, and documentation, applying systems analysis and design concepts to streamline processes and enhance security controls implementation for data protection in an inclusive ICT environment, while reinforcing written and verbal communication across social media and marketing communications channels to shape remote collaboration with strong communication skills, active listening, and professionalism to improve customer experience and customer focus.
• Manage workflow tracking, reminders, and updates to ensure smooth operational delivery, using Box for content organization and adaptability in a remote environment to support job applications guidance and protect users from payments scams messaging, while coordinating email and source documentation for enterprise-grade operational records with attention to detail, accurate data capture and reporting, and MS Office-aligned time management to meet performance KPIs and handle customer inquiries with courteous, proactive support.
• Participate in leadership and professional growth training programs, improving team collaboration and process efficiency through highly organized, detail oriented documentation and clear writing that protects sensitive information with confidentiality, compliance, and integrity, and contribute creative content craft for social media campaigns and social media strategy aligned to Facebook, Instagram, Twitter, and LinkedIn platforms to support inclusive outreach and sales enablement for ICT initiatives while multitasking across collections support, customer retention follow-ups, and CRM record updates in a financial institution context.

Video Editing & Digital Engagement Intern at Kilimall (2025-01 – 2025-04)

Produced and optimized short-form branded video content for live digital campaigns across multiple platforms, blending content creation with social media management to schedule posts, monitor engagement, and apply trend analysis to improve reach.

• Collaborated with marketing and technical teams to meet project deadlines and align with UX and brand standards by coordinating on internet-facing content governance and security considerations, and supported integrated social media campaigns and social media strategy through innovative thinking that stays current with industry trends to drive sales engagement and inclusive messaging for ICT audiences, applying customer service etiquette, courteous communication, and proactive problem-solving to handle external customer requests and improve customer experience.
• Documented digital workflows and provided technical support for creative tools to improve task resolution speed, leveraging research to strengthen event management practices and enhance social media content creation processes, while maintaining clear written and verbal communication and adaptability for remote collaboration within enterprise content pipelines and outsourcing-ready production schedules, integrating accurate data capture and reporting in CRM and Office systems, and applying time management and attention to detail to meet compliance with regulatory standards related to loan product messaging in a microcredit and finance environment.

Certificate in Cyber Security – Institute of Software and Technology

Diploma in Cyber Security – Institute of Software and Technology (2025-03 – 2025-11)