Virginia Mwangi
Sales executive and Customer relationship manager
Hire this person
Send a job offer directly to this candidate
About
Proactive and service-oriented professional with hands-on experience in customer onboarding, banking product promotion, and relationship-building at Equity Bank. Proven track record in guiding clients through service activation, resolving inquiries, and collecting field data to support client engagement strategies. Passionate about improving customer experiences and committed to seamless onboarding processes that strengthen client trust and loyalty.
Experience
Mobile Banking Sales Agent at Equity Bank (2023-03 – Present)
- Onboarded clients to mobile banking products: Equitel SIM cards and Equity mobile apps.
- Provided personalized client support during onboarding and follow-up visits.
- Participated in outreach campaigns and mentorship in local schools.
- Marketed banking solutions to TSC employees and civil servants.
- Represented the bank during public events. (Drama and music festivals)
- Collected customer feedback to improve service delivery. (Marketing storms)
- Registered vulnerable groups for government programs (e.g., Inua Jamii).
Mobile Banking Sales Agent at Equity Bank (2022-10 – 2023-02)
- Registered and activated new clients onto mobile banking platforms.
- Guided customers on banking product features and access channels.
Education
Bachelor's Degree in Statistics – Mount Kenya University (2025)
KCSE – Karima Girls High School (2019)
