Vivian Ayoo

I am enthusiastic, self motivated, reliable, responsible and hard working. I am also a teamworker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative.

Sales - Little gem resort

Roles and responsibilities at little gem resort

• Marketing the resorts accommodation, facilities and unique offerings to target audience
• Identifying potential clients, including tour operators, travel agencies and event planners
• Gathering feedback to improve services and engage customer satisfaction
• Acts as a primary of contact of clients, addressing inquiries and concerns

General hospitality - Kisumu hotel

• Welcoming guests warmly and assist with check in and check out procedures
• Providing information about hotel amenities, local attractions and transportation
• Handling reservations, manage room assignments and maintain accurate record
• Processing payments and ensure billing accuracy

Telesales agent - Balis best resort

DUTIES

• Reaching out to potential & existing customers to promote room bookings, packages and hotel services
• Handling inquiries about availability, pricings and special offers
• Converting leads into confirmed booking by effectively presenting the benefits of the hotel
• Building and maintaining relationships to encourage repeat business

THE KISUMU NATIONAL POLYTECHNIC (2022-01 - 2024-12)

CERTIFICATE IN CATERING AND ACCOMMODATION (2015-01 - 2018-12)

NAKI HIGH SCHOOL