Bold Partner Associate Level 2 - Syncfusion - Kisumu, Kenya
(2025-08)
Support the continued growth of the company's global partner network by engaging prospective partners, communicating partnership opportunities, and ensuring a seamless onboarding experience.
- Manage approximately 50–70 personalized outbound emails and 10 partner phone consultations daily, maintaining consistent engagement with prospective partners.
- Introduce prospective partners to Syncfusion's partnership program and clearly communicate program benefits and commission opportunities.
- Build and nurture long-term relationships through proactive follow-up and consultative communication.
- Prepare partnership agreements and onboarding documentation while ensuring accuracy and compliance.
- Coordinate approximately 2 product demonstrations each month with technical specialists to help prospective partners understand product capabilities.
- Collaborate with internal teams to ensure an efficient onboarding experience and positive customer journey.
Technical Sales Assistant - Syncfusion - Kisumu, Kenya
(2022-02 - 2025-08)
Provided technical and product support to prospective and existing customers while working closely with engineers and sales teams to deliver outstanding customer experiences.
- Managed approximately 20–30 customer emails and 15 phone conversations daily, responding promptly to customer inquiries and technical questions.
- Consistently met and frequently exceeded sales and customer engagement targets through effective relationship management.
- Coordinated 2–5 technical product demonstrations monthly with demo engineers, ensuring customers received detailed product guidance.
- Worked closely with engineering and sales teams to resolve customer concerns and identify appropriate technical solutions.
- Prepared sales documentation and maintained accurate customer records using CRM systems.
- Delivered professional customer support throughout the sales journey, contributing to customer satisfaction and retention.
B2C Sales Representative - Self-Employed - Kisumu, Kenya
(2020-12 - 2022-01)
- Built strong customer relationships through consultative selling and personalized product recommendations.
- Managed customer follow-ups from initial inquiry through purchase completion.
- Resolved customer concerns while maintaining a customer-first approach.
- Contributed to increased customer satisfaction through excellent communication and after-sales support.
Business Development Representative - Leva Timber Hardware & Glass - Kisumu, Kenya
(2019-08 - 2020-12)
- Identified and engaged prospective customers to generate new business opportunities.
- Built long-term customer relationships through consultative selling techniques.
- Consistently achieved business development and customer engagement targets.
- Worked closely with customers to understand business needs and recommend suitable solutions.
- Supported revenue growth by developing and maintaining a strong sales pipeline.
Administrative Assistant - Samsung Service Centre Kisumu - Kisumu, Kenya
(2018-05 - 2019-05)
- Onboarded up to 20 customers daily, ensuring accurate capture of service requests and customer information.
- Coordinated communication between customers and technical teams to facilitate efficient issue resolution.
- Maintained organized customer records and administrative documentation.
- Delivered professional front-office customer service in a fast-paced environment while ensuring a positive customer experience.
- Assisted in streamlining customer intake processes and maintaining confidentiality of customer information.
Biology & Mathematics Teacher - Salem High Secondary School - Kisumu, Kenya
(2014-04 - 2014-07)
- Planned and delivered engaging Biology and Mathematics lessons.
- Evaluated student performance and provided constructive academic feedback.
- Supported student development through mentoring and academic guidance.
Brand Promoter - Hasbah Kenya Ltd - Kisumu, Kenya
(2014-01 - 2014-01)
- Promoted products through direct customer engagement and in-store demonstrations.
- Increased product awareness and strengthened customer relationships.
- Supported sales campaigns through effective product presentations.
