Wahu Grace
Driven by a strong foundation in customer service, cashiering, and administrative support, I am a detail-oriented professional with expanding expertise in virtual assistance, UI/UX design, and digital tools.
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About
Detail-oriented and adaptable professional with a strong background in customer service, retail operations, administrative support, and digital technologies. Proven track record in cashiering, M-Pesa management, sales, and client assistance, combined with skills in virtual assistance, UI/UX design, and AI tools. Strong communicator fluent in English and Swahili, dedicated to delivering exceptional service and operational efficiency.
Experience
Waitress & Sales Attendant | Platinumz D Lounge & Food Palace
•Delivered high-quality customer service, managed order processing, assisted with dining queries, and ensured dynamic sales operations in fast-paced lounge and restaurant environments.
Senior Cashier & M-Pesa Attendant | Smartlife Supermarket & Bounty Basket Supermarket
•Managed cash registers, processed M-Pesa transactions accurately, reconciled daily sales reports, and provided friendly point-of-sale customer support.
Freelance Virtual Assistant & Remote Support
•Handled administrative support, document formatting, customer inquiries, and task automation using digital productivity and AI tools.
Education
Certificate in UI/UX Design (2026)
AI Foundations & Software Development Coursework | Power Learn Project Africa (2026)
Certificate in Virtual Assistance
Computer Applications 2025
Kenya Certificate of Secondary Education (KCSE) | Mt. Kinangop Girls' Secondary School (Completed 2015)
