Winnie Anyango

Diligent and persuasive professional with over 10 years proven career track fueling organization effectiveness and delivering undeniable results for well established companies. Demonstrated track record of achievements, supported by an excellent work ethic and passionate about people development and organizational performance. Focused on aligning corporate and individual performance to strategy through KPI and KRI monitoring that reduce costs and increase company revenue.

Extensive team support operations and general office coordination with an exceptional level of accuracy. Bringing forth a proven track record of successfully streamlining administration operations and leading teams towards organization goals.

Operations Manager | Sidian Bank | August 2021 to November 2022

Key Contributions & Results:

• Overall responsibility for management of Branch Operations management
• Overall responsibility of Human resourceat the branch.
• Customer service management.
• Financial controls at the branch managing the overall branch cash
• Branch compliance audit and control of operational losses
• Ensure transactions, customer queries, requests or complaints are handled within the defined Service Level Agreements (SLAs) and Turn Around Time
• Maintains customer confidence and protectsbank operations by keeping information confidential
• Ensure availability of operational manuals and ensure that all staff understand the operational policiesand procedures
• Monitor service delivery to customers to ensure high levels of efficiency and effectiveness.
• Compliance to the Environmental Social Management (ESM) policy and procedure in day-to-day business
• Ensure compliancewith both internal and external regulatoryrequirements
• Contributes to the flow of staff communications, by attendingregular staff meetings
• Contributes to the efficient operation of the branch through the accurate and timely processingof all transactions and account maintenance, including customer instructions, account information requests, account instruments

• Bachelor’s in Commerce, Second Class-Upper Division, Catholic University of Eastern Africa, 2005 - 2009.
• Kenya Certificate of Secondary Education, Mukumu Girls High School, 2001 - 200