Winnie Bosire

Hospitality professional with over eight years of experience across Food & Beverage, barista operations, waiter service, guest relations, hotel operations and team supervision. Experienced in delivering warm, professional guest service in busy hospitality environments, maintaining high standards of hygiene and presentation, supporting smooth service operations, and guiding teams to consistent standards. Strong hands-on barista and Food & Beverage background, complemented by practical housekeeping and property readiness experience through independent Airbnb operations.

Reliable, guest-focused and adaptable, with a strong understanding of service quality, cleanliness and hospitality standards.

Host / Independent Property Operator - Airbnb - Nairobi

(2021-09)

Manage guest stays and property operations with a strong focus on customer experience, guest satisfaction, comfort and professional service.

• Communicate promptly and professionally with guests before, during and after their stays, responding to enquiries, requests and concerns in a timely manner.
• Provide warm, courteous and personalized customer service, ensuring guests receive clear information, assistance and support throughout their stay.
• Handle guest requests and concerns calmly and professionally, following up on issues and coordinating solutions to maintain a positive guest experience.
• Build positive relationships with local and international clients by understanding their needs, providing helpful guidance and maintaining consistent communication.
• Coordinate check-ins, check-outs, cleaning schedules, maintenance and other guest requirements to ensure smooth and well-organized stays.
• Prepare guest spaces through cleaning, bed making, restocking amenities and detailed room checks, ensuring high standards of cleanliness and presentation.
• Coordinate laundry, linen and housekeeping supplies while ensuring rooms and common areas are ready for incoming guests.
• Liaise with maintenance contacts when property issues arise and keep guests informed while following through until concerns are addressed.
• Collect and respond to guest feedback, using it to improve service delivery, guest satisfaction and the overall customer experience.
• Maintain professional communication across messaging platforms and social media while supporting bookings, enquiries and ongoing client relationships.
• Apply strong attention to cleanliness, presentation and property readiness as an added housekeeping strength alongside broader hospitality and customer-service experience.

Client Coordinator - Car Rental Sales Consulting

(2022-11)

Manage client engagement, bookings and coordination with a focus on professional service delivery.

• Maintain clear communication and organized scheduling while supporting positive client relationships.

Head Barista - Java House Africa

(2018-06 - 2022-11)

Led and supervised a large team in a busy hospitality environment, supporting consistent Food & Beverage service and guest satisfaction.

• Performed and supervised barista operations, ensuring beverages and service were prepared and delivered according to established quality standards.
• Trained and mentored new and existing staff on barista service, customer care, hygiene, sanitation and quality standards.
• Conducted daily checks of work areas and equipment to maintain cleanliness, hygiene and operational readiness.
• Managed stock levels, ordering and inventory controls to support uninterrupted service and reduce avoidable stock issues.
• Prepared staff schedules and coordinated team coverage to maintain smooth service during busy periods.
• Worked closely with management and service teams to maintain professional guest service and health and safety standards.
• Maintained a positive, welcoming service environment while supporting staff performance and resolving operational issues.

Waitress / Assistant Floor Support - Java House Nairobi

(2015-02 - 2018-06)

Provided attentive Food & Beverage service, including welcoming guests, taking orders accurately and ensuring timely service.

• Maintained high standards of cleanliness and presentation across dining areas, tables and service stations throughout service.
• Supported floor coordination during busy periods and worked closely with kitchen and service teams to maintain smooth operations.
• Assisted new staff in learning customer service, cleanliness and service standards.
• Handled guest requests professionally and helped create a welcoming and comfortable dining experience.

Waitress - Country House Inn Club - Karen

(2014-05 - 2015-01)

Delivered professional Food & Beverage service while maintaining guest comfort and high presentation standards.

• Maintained cleanliness and readiness of dining and event spaces before and during functions.
• Supported event setup and breakdown and coordinated with kitchen teams for timely, well-presented service.
• Worked effectively across multiple functions while maintaining a professional and guest-focused approach.

Food & Beverage Intern - Utalii Hotel

(2013-09 - 2013-12)

Gained practical exposure to hotel Food & Beverage operations, service standards and hygiene procedures.

• Supported food preparation, service and stock management while following hotel hygiene and health and safety practices.
• Developed a strong foundation in professional hospitality service and hotel operating standards.

Casino Hostess - Safari Park Hotel and Casino

(2012-12 - 2012-12)

Provided professional guest-facing service in a premium hospitality environment.

• Welcomed and assisted diverse clientele while maintaining polished presentation and professional communication.
• Worked calmly and courteously in a fast-paced environment with strong attention to guest experience.

Diploma - Hospitality / Food & Beverage Management