Zee Zatima

Dedicated and experienced Spa Therapist with over 15 years of experience providing a wide range of therapeutic and beauty treatments. Skilled in massage therapy, body treatments, facials, customer care, and promoting client wellness. Strong ability to create a relaxing environment, maintain high professional standards, and build positive relationships with clients.

HEAD OF THE DEPARTMENT SPA AND HOUSEKEEPING at DESERT ROSE HOTEL SAMBURU (2024-11 – Present)

Manage staff scheduling, performance, and development while maintaining operational efficiency, cost control, and excellent service quality across spa and housekeeping services.

• Regularly assessed performance, identified areas for improvement, and supported staff development through guidance and training
• Worked closely with management to ensure departmental goals were met and standards were maintained
• Through consistent leadership, helped create a more organized, motivated, and service-driven team

SENIOR SPA THERAPIST at TRIBE AND TRADEMARK HOTEL NAIROBI (2015-09 – 2024-07)

15+ years of professional experience in spa therapy and wellness services.

• Assisted thousands of clients in achieving their wellness goals
• Achieved high levels of customer satisfaction and retention
• Successfully worked in fast-paced and multicultural environments
• Recognized for reliability, professionalism, and excellent service delivery
• Contributed to increased client loyalty through personalized care and attention

JUNIOR SPA THERAPIST at SERENITY SPA NAIROBI (2013-03 – 2015-07)

My achievements include maintaining long-term client relationships, delivering exceptional wellness services, supporting team productivity, and contributing to the overall success of spa operations. Over the years, I have demonstrated strong communication skills, attention to detail, and a commitment to exceeding client expectations.

SPA THERAPIST at COUNTRY INN HOTEL KIGALI (2009-01 – 2013-06)

Throughout my career, I have built a strong reputation for professionalism, reliability, and excellent customer care. I have successfully managed a high volume of clients, maintained consistent service standards, and contributed to positive guest experiences that encouraged repeat visits and referrals. My experience has enabled me to work effectively with diverse clients, adapt to different work environments, and consistently deliver quality results.

Master of Education in Esthetics Diploma – PIVOT POINT NAIROBI (2003 – 2003)

Master of Education in People skills – PIVOT POINT NAIROBI (2003 – 2003)