Zephania Ntongai

Highly organized and results-driven Administrative Professional with experience in public service, healthcare administration, and corporate office operations. Skilled in office administration, customer service, records management, data entry, document preparation, and coordinating daily administrative activities. Gained valuable experience working at Mutuati District Hospital and Huduma Centre, providing efficient client support, managing administrative processes, and ensuring smooth service delivery.

Office Administrator - Mutuati district hospital and Huduma centre

Managed daily administrative and office operations to ensure efficient workflow.

• Received and assisted patients, visitors, and other stakeholders in a professional manner.
• Scheduled and coordinated patient appointments, meetings, and staff calendars.
• Maintained accurate patient records, files, and administrative documents while ensuring confidentiality.
• Prepared, typed, and distributed correspondence, reports, and official documents.
• Managed incoming and outgoing telephone calls, emails, and mail.
• Processed data entry and updated hospital information systems with accurate records.
• Coordinated office supplies inventory and ensured timely procurement of necessary materials.
• Assisted in preparing departmental reports, budgets, and administrative records.
• Maintained filing systems, both electronic and physical, for easy retrieval of information.

Diploma - business management - Meru National Polytechnic (2018 - 2019)

Certificate - business management - Meru National Polytechnic (2016 - 2017)

A Levels - Leeta Day Sec (2009 - 2012)