신용원

IT Support Technician with over 1 year of hands-on experience in enterprise environments. Skilled in troubleshooting hardware and software issues, managing user requests, and delivering reliable technical support. Comfortable working in English and Japanese-based technical environments.

IT Support Technician at Wins IT Service (2024-01 – Present)

Client: HYBE

• Provided on-site technical support, resolving laptop, software, and access-related issues
• Troubleshot Windows and macOS systems to diagnose and fix user problems
• Handled an average of 20+ technical tickets daily, achieving a 95% resolution rate within SLA targets
• Installed and configured user devices and enterprise applications
• Managed user accounts, permissions, and access control issues
• Supported users in a fast-paced enterprise environment of approximately 2,000 employees, handling urgent technical issues efficiently

IT Support / Operations Assistant at Seoul Dairy Distribution (2022-01 – 2024-12)

Agency

• Maintained and supported IT equipment including PCs, printers, and handheld devices
• Troubleshot hardware and basic system issues to ensure smooth daily operations
• Performed administrative and OA tasks to support business processes
• Assisted in on-site operations and customer deliveries, ensuring timely service

Incomplete – Seoil University

High School Diploma