신수정

Customer Service Representative at Celanese Materials Korea (2025-05 – Present)

Managed end-to-end order-to-cash (OTC) process, ensuring accurate order entry, timely delivery, and invoicing
Acted as the primary point of contact for customers, handling inquiries, claims, and order-related issues promptly
Coordinated closely with cross-functional teams (Sales, Supply Chain, Logistics, Finance) to ensure seamless order execution.
Monitored order status and proactively managed risks to achieve on-time-in-full (OTIF) delivery performance
Executed SAP transactions including order entry, returns, billing, and shipment tracking
Enhanced customer satisfaction through proactive communication and issue resolution
Managed indent (direct import) orders, coordinating overseas supply, import processes, and delivery schedules.

Account Management at Dometic Korea (2024-02 – 2025-05)

Managed direct sales activities and key customer accounts, driving revenue growth and customer retention
Handled end-to-end sales process including quotation, order negotiation, contract management, and order execution
Built and maintained strong relationships with customers, understanding their needs and providing tailored solutions
Coordinated closely with Supply Chain and Logistics teams to ensure timely delivery and customer satisfaction
Oversaw inventory management and 3PL operations to support sales activities
Collaborated with regional HQ (Hong Kong) on pricing, forecasts, and business planning

CSR at Arlanxeo (2023-07 – 2023-12)

Managed sales orders and ensured timely processing in compliance with company policies
Coordinated with global teams (Singapore, China, Europe, USA) to meet customer delivery schedules
Handled customer complaints and claims, including financial settlements
Monitored accounts receivable and followed up on outstanding payments
Supported sales forecasting and reporting activities

Sales Management (Value-Added Distributor for American Global Software Company - Broadcom Software) at Uclick (2019-02 – 2023-07)

Manage sales order processes
Participate in weekly forecast meetings with Broadcom.
Handle quotes and booking processes.
Monitor account receivables
Support Price negotiations between Broadcom and Tier 2 Partners
Prepare sales reports for internal and Broadcom use
Engage in marketing activities.
Provide Tier 2 partner support, including troubleshooting partner portal access, handling technical support escalations, and managing official documents.
Consolidate and file sales data.

CSR at CA Technologies Korea (2017-06 – 2018-09)

Prepare quotations and book agreements with partners using the SFDC system.
Monitor account receivables.
Manage and report monthly sales data for the sales department.
Assist in ad-hoc tasks for the sales team, such as sending quotations and agreements to customers, and preparing requested documents.
Handle office administration and provide general support.
Manage general affairs, including office supplies and maintenance.

Customer Service (Temporary worker for maternity leave) at LANXESS Korea (2016-08 – 2017-04)

Managed order processing including booking, shipment scheduling, and delivery coordination
Monitored production and vessel schedules, providing regular updates to customer
Handled claims, defective product reporting, and regulatory compliance
Track customers' sales forecasts quarterly for internal sales forecasting.
Report commission details monthly and make adjustments as required.
Coordinated with HQ for inventory availability and order fulfillment
Check stock availability with SCM in HQ before booking purchase orders.
Inquire with HQ regarding the presence of toxic, observational, new, restricted, or prohibited chemicals in a product and follow registration steps in accordance with the Toxic Chemical Control Law.

CSR at Avantor Technologies Korea (2011-01 – 2013-01)

Provided inside sales support and assistance to the sales team and customers.
Managed general order processes including specialty chemicals.
Received purchase orders using customers' ERP systems (Samsung, Hynix).
Worked directly with the sales team and other departments (supply chain) to achieve customer satisfaction and continuous growth of company business.
Collaborated with internal and external customers for order entry management.
Responsible for logistics, supply system control, and inventory management for company products.
Worked directly with customers, toll manufacturers, and partners for order processing, including making labels as per customer requests, arranging delivery schedules, checking raw material delivery schedules, and notifying toll manufacturers.
Maintained accurate and correct records for all business-related information (MSDS).

CSR at OttoBock Korea (2008-03 – 2011-01)

Handled customer service tasks such as invoicing and delivering credit memos to related customers.
Improved customer service standards, policies, and procedures for the department.
Maintained strong working relationships with external and internal customers, colleagues, and customer service management.
Effectively coordinated on shipment issues and followed up on customer feedback.
Generated, prepared, and maintained all sales reports, including daily order reports and weekly sales/order reports.
Supported the sales team's marketing activities, including preparation for all trade shows.

Sales Administrator at ILDO Korea (2006-01 – 2008-01)

Organized data and prepared reports in Korean as per the CEO's requirements.
Assisted in the development of the ERP system (I.D.E.A.S.).
Provided accounting assistance by working closely with an accounting firm.
Managed stock at the Hong Kong warehouse.
Handled sample requests for customers to vendors and performed status checks on deliveries and results.
Managed import and export processes, including defective products.
Handled comprehensive office management tasks, including basic HR responsibilities.

소개