Customer Service Representative at Celanese Materials Korea (2025-05 – Present)
- Managed end-to-end order-to-cash (OTC) process, ensuring accurate order entry, timely delivery, and invoicing
- Acted as the primary point of contact for customers, handling inquiries, claims, and order-related issues promptly
- Coordinated closely with cross-functional teams (Sales, Supply Chain, Logistics, Finance) to ensure seamless order execution.
- Monitored order status and proactively managed risks to achieve on-time-in-full (OTIF) delivery performance
- Executed SAP transactions including order entry, returns, billing, and shipment tracking
- Enhanced customer satisfaction through proactive communication and issue resolution
- Managed indent (direct import) orders, coordinating overseas supply, import processes, and delivery schedules.
Account Management at Dometic Korea (2024-02 – 2025-05)
- Managed direct sales activities and key customer accounts, driving revenue growth and customer retention
- Handled end-to-end sales process including quotation, order negotiation, contract management, and order execution
- Built and maintained strong relationships with customers, understanding their needs and providing tailored solutions
- Coordinated closely with Supply Chain and Logistics teams to ensure timely delivery and customer satisfaction
- Oversaw inventory management and 3PL operations to support sales activities
- Collaborated with regional HQ (Hong Kong) on pricing, forecasts, and business planning
CSR at Arlanxeo (2023-07 – 2023-12)
- Managed sales orders and ensured timely processing in compliance with company policies
- Coordinated with global teams (Singapore, China, Europe, USA) to meet customer delivery schedules
- Handled customer complaints and claims, including financial settlements
- Monitored accounts receivable and followed up on outstanding payments
- Supported sales forecasting and reporting activities
Sales Management (Value-Added Distributor for American Global Software Company - Broadcom Software) at Uclick (2019-02 – 2023-07)
- Manage sales order processes
- Participate in weekly forecast meetings with Broadcom.
- Handle quotes and booking processes.
- Monitor account receivables
- Support Price negotiations between Broadcom and Tier 2 Partners
- Prepare sales reports for internal and Broadcom use
- Engage in marketing activities.
- Provide Tier 2 partner support, including troubleshooting partner portal access, handling technical support escalations, and managing official documents.
- Consolidate and file sales data.
CSR at CA Technologies Korea (2017-06 – 2018-09)
- Prepare quotations and book agreements with partners using the SFDC system.
- Monitor account receivables.
- Manage and report monthly sales data for the sales department.
- Assist in ad-hoc tasks for the sales team, such as sending quotations and agreements to customers, and preparing requested documents.
- Handle office administration and provide general support.
- Manage general affairs, including office supplies and maintenance.
Customer Service (Temporary worker for maternity leave) at LANXESS Korea (2016-08 – 2017-04)
- Managed order processing including booking, shipment scheduling, and delivery coordination
- Monitored production and vessel schedules, providing regular updates to customer
- Handled claims, defective product reporting, and regulatory compliance
- Track customers' sales forecasts quarterly for internal sales forecasting.
- Report commission details monthly and make adjustments as required.
- Coordinated with HQ for inventory availability and order fulfillment
- Check stock availability with SCM in HQ before booking purchase orders.
- Inquire with HQ regarding the presence of toxic, observational, new, restricted, or prohibited chemicals in a product and follow registration steps in accordance with the Toxic Chemical Control Law.
CSR at Avantor Technologies Korea (2011-01 – 2013-01)
- Provided inside sales support and assistance to the sales team and customers.
- Managed general order processes including specialty chemicals.
- Received purchase orders using customers' ERP systems (Samsung, Hynix).
- Worked directly with the sales team and other departments (supply chain) to achieve customer satisfaction and continuous growth of company business.
- Collaborated with internal and external customers for order entry management.
- Responsible for logistics, supply system control, and inventory management for company products.
- Worked directly with customers, toll manufacturers, and partners for order processing, including making labels as per customer requests, arranging delivery schedules, checking raw material delivery schedules, and notifying toll manufacturers.
- Maintained accurate and correct records for all business-related information (MSDS).
CSR at OttoBock Korea (2008-03 – 2011-01)
- Handled customer service tasks such as invoicing and delivering credit memos to related customers.
- Improved customer service standards, policies, and procedures for the department.
- Maintained strong working relationships with external and internal customers, colleagues, and customer service management.
- Effectively coordinated on shipment issues and followed up on customer feedback.
- Generated, prepared, and maintained all sales reports, including daily order reports and weekly sales/order reports.
- Supported the sales team's marketing activities, including preparation for all trade shows.
Sales Administrator at ILDO Korea (2006-01 – 2008-01)
- Organized data and prepared reports in Korean as per the CEO's requirements.
- Assisted in the development of the ERP system (I.D.E.A.S.).
- Provided accounting assistance by working closely with an accounting firm.
- Managed stock at the Hong Kong warehouse.
- Handled sample requests for customers to vendors and performed status checks on deliveries and results.
- Managed import and export processes, including defective products.
- Handled comprehensive office management tasks, including basic HR responsibilities.
