Julia Xiong

Hardworking and focused professional offering excellent communication, planning, and prioritization skills. Thriving in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in an independent or team environment

Westside School of Ballet, Santa Monica, California

Administrative Assistant

• In charge of acquisition and retention of ballet students.
• Maintaining and tracking students' information.
• Conduct data entry
• Answer and direct phone calls.
• Produce and distribute correspondence memos, letters, and forms. 

ESL Teacher.

•  Created assignments to encourage and assist students with language acquisition. 
•  Evaluating student progress and providing ongoing guidance and support.
•  Providing adequate supervision for the students during instructional time, as well as student transitions to and from class.
•  Independently prepared and taught age-appropriate and stimulating lesson plans, support materials, and activities to
•  meet daily schedule and monthly goals.

Customer Service Representative 

• Processed up to 300 guest arrivals and departures per day.
• Handled incoming calls from membership holders, responded to inquiries, and resolved and corrected problems. Became the lead “go-to” person for new hires and particularly challenging customer inquiries as one of the company’s mentors of both new and established employees.
• Provided quotes and handled reservations.

Dietrich-Bonhoeffer Gymnasium, Altenberg

Hans-Boeckler School, Stadeln

Associates degree in Business Administration