Sarah Eunjoo Shin

I am a Business Administration student with an emphasis on Marketing Organization and Management. I enjoy encountering barriers that allow me to challenge my critical and analytical thinking abilities. As someone who has been working in the customer service industry for five years, I have learned to work well under pressure, be a team player, and also go above and beyond to ensure customer satisfaction; all in a timely manner.

Now, I am currently seeking a full-time job in marketing, management, and business consulting.

I am always open to chatting about potential career opportunities and would love to chat!

O Fine Japanese Cuisine, Irvine, California August 2021-Current Hostess

● Created memorable dining experiences, answered questions, and offered information on menu items.

● Coordinated dining room activities and directed staff to provide fast and courteous customer service.

● Established a welcoming environment for customers and gained their loyalty.

● Managed 90+ reservations through OpenTable and also managed to seat walk-ins.

● Answered phone to create, confirm and cancel reservations.

● Dispatched and prepared to-go orders from 5 delivery apps.

Cherubic, Irvine, California ` August 2019– October 2021 Shift Lead/Barista/Cashier

● Trained 5 new team members in cash register operation, stock procedures, and customer service.

● Multi-tasked between online and in-person orders and assigned tasks to other team members to deliver orders in timely manner.

● Contributed marketing and giveaway ideas to launch new products and increase brand awareness.

● Maintained the highest standards of conduct and service to support the company's reputation by perfecting presentation and keeping the area clean.

● Monitored inventory and ensured enough supply to last throughout the day.

I currently am employed at an upscale fine-dining Japanese restaurant called O Fine Japanese Cuisine. I am in charge of the whole restaurant in terms of seating, every shift. Such job duties consist of inputting to-go orders from five delivery apps, answering the phone, creating reservations, organizing 60+ reservations through OpenTable, and most importantly, establishing a welcoming and comfortable environment for all guests.