Suchith Ranjan

Dedicated and results-driven IT Administrator with over 10 years of diverse experience in IT administrator, support across various platforms. Proven expertise in managing complex IT infrastructures, overseeing project implementation, and delivering both pre-sales and post-sales technical solutions. Strong knowledge of hardware, software, and network security protocols, with a customer-focused approach to problem-solving.

A proactive and dependable professional known for effective team leadership, timely issue resolution, and a strong commitment to organizational efficiency and success.

IT Administrator - MARAFIE KUWAITIA GEN.TRADING & CONT Co.W.L.L - Kuwait

(2023-01)

• Administered Windows-based servers and infrastructure systems, including domain controllers, file servers, and backup servers. Scheduled and executed routine system health checks, log monitoring, and preventive maintenance.
• Delivered first to third-level technical support to employees across departments. Installed and configured user machines, resolved application issues, and responded to hardware malfunctions both onsite and remotely using remote support tools.
• Designed, configured, and monitored LAN/WAN infrastructure, managed VPN connections for remote access, and maintained firewall policies (e.g., FortiGate or Cisco ASA) to ensure robust cybersecurity and seamless data flow.
• Oversaw procurement, installation, licensing, and updating of enterprise software suites including Microsoft 365, antivirus solutions, and ERP platforms. Maintained a secure and efficient IT hardware environment including printers & workstations.
• Developed IT usage policies, access control procedures, and compliance checklists aligned with ISO standards and internal audit requirements. Trained staff on cybersecurity best practices.
• Managed local and cloud-hosted databases (e.g., MySQL, MS SQL), and maintained data backup and restore procedures. Handled cloud service accounts (Google Workspace), including mailbox and storage administration.
• Liaised with local and international IT vendors for purchasing, servicing, and warranty claims. Maintained a comprehensive IT asset inventory system, tracking device lifecycle, licensing status, and consumable stock levels.
• Scheduled and executed software patches, firmware updates, and system upgrades to enhance performance and ensure compatibility. Conducted system performance benchmarking and introduced optimizations to reduce latency and improve reliability.
• Monitored GPS tracking software to oversee vehicle and asset locations. Generated daily and monthly movement reports, analyzed patterns, and shared findings with operations and management for decision-making and optimization.
• Maintained detailed documentation of IT systems, network diagrams, incident logs, and user support history. Produced regular IT performance reports and presented to management.

Senior Technical Officer - FINCO TECHNOLOGIES PVT LTD - Sri Lanka

(2019-01 - 2022-12)

• Led a team of IT technicians and engineers in delivering support services, project execution, and infrastructure management. Delegated tasks, monitored progress, and ensured alignment with organizational goals and technical standards.
• Diagnosed and resolved complex issues related to hardware, operating systems (Windows/Linux), applications, and network infrastructure. Ensured high availability and reliability of IT services.
• Oversaw the planning, deployment, and maintenance of servers, storage systems, switches, routers, and backup solutions. Ensured system scalability, security, and performance.
• Managed end-to-end implementation of IT projects including server migrations, data center setup, hardware rollouts, and cloud transitions. Collaborated with cross-functional teams and external vendors.
• Trained junior IT staff and non-technical employees on IT tools, cybersecurity awareness, and efficient system usage. Promoted a knowledge-sharing culture within the IT department.
• Configured and managed secure network environments, including LAN/WAN, VPNs, VLANs, and firewall policies. Monitored traffic, optimized bandwidth, and resolved network outages promptly.
• Planned and executed system upgrades and patch management. Analyzed infrastructure performance and introduced improvements to enhance speed, security, and reliability.
• Provided support to corporate clients and internal departments, ensuring service-level agreements (SLAs) were met. Documented system changes and maintained detailed technical records.

Technical Assistant - PAN AUDIO PVT - Sri Lanka

(2016-01 - 2019-12)

• Provided customer consultations, technical demonstrations, and post-installation support for Dr.Web Antivirus solutions, ensuring client satisfaction and system protection.
• Assisted in the design, recommendation, installation, and troubleshooting of networking solutions for clients, including routers, switches, and LAN/WAN connectivity.
• Delivered pre-sales presentations and post-sales support for CCTV surveillance systems and access control solutions. Participated in site surveys, hardware setup, and user training.
• Performed basic repair, diagnostics, and maintenance of multimedia projectors (especially EIKI models), ensuring minimal downtime and extended device lifespan.
• Involved in the installation and configuration of structured cabling systems, voice/telephone setups, and low-voltage systems such as fire detection and access control infrastructure.

Primary Education (Ordinary Level) - General - Kalutara Velapura Viddayalaya (2011-01)

Secondary Education (Advance Level) - Art Section - Kalutara Velapura Viddayalaya (2014-01)

NVQ Level 3 in ICT - Information and Communication Technology - National Vocational Training Institute - Narahenpita (2015-01)

Certificate in MS Office - Information Technology - Zonal Education Centre (2012-01) Kalutara

NVQ Level 5 Diploma in ICT - Information and Communication Technology - National Vocational Training Institute - Narahenpita (2017-01)