Mohamad Oleik

IT specialist with 7+ years of experience in managing, securing, and optimizing IT infrastructures. Experienced in troubleshooting complex hardware/software issues and implementing efficient IT solutions to minimize downtime. Passionate about ensuring seamless IT operations and delivering high-quality technical support.

IT Specialist - Phoenicia University

(2023-01 - 2026-03)

• Provide support to students, faculty, and staff for hardware and software issues.
• Troubleshoot network, system, and application problems
• Install, configure, and maintain desktops, laptops, and printers
• Monitor and maintain campus network infrastructure (LAN/WAN, Wi-Fi).
• Ensure stable internet connectivity across classrooms, labs, and offices.
• Configure routers, switches, and firewalls.
• Manage servers (Windows/Linux) and university systems.
• Handle user accounts, permissions, and access control.
• Perform system updates, backups, and recovery operations.
• Support Learning Management Systems (LMS).
• Assist instructors with online classes, uploads, and exam setups.
• Troubleshoot issues related to e-learning platforms.
• Maintain computer labs, smart classrooms, and AV equipment.
• Ensure projectors, smart boards, and video conferencing tools work properly.
• Coordinate hardware upgrades and replacements.
• Implement security measures to protect university data.
• Monitor for threats, viruses, and unauthorized access.
• Educate users on cybersecurity best practices.
• Install and manage licensed software (e.g., Microsoft Office, antivirus tools).
• Track software usage and ensure compliance.
• Train staff and students on IT tools and systems.
• Create user guides and technical documentation.

IT Specialist - Al Siraj High School

(2020-01 - 2022-12)

• Installed and maintained hardware, software, printers, and servers.
• Managed user accounts, password issues, and student registration systems.
• Managed Ministry management system MEHE.
• Managed school system (Student information – Exam marks).

Customer Service & IT Support - SIS (Customer Service & IT Support)

(2016-10 - 2021-10)

• Handled Western Union transactions (money transfers, invoice payments).
• Configured databases for software and company operations.
• Diagnosed and resolved hardware, software, and network issues.
• Installed and maintained printers, workstations, and internet connectivity.

Master's in Business Administration - MBA - American University of Culture and Education (2013-01 - 2016-12)

Bachelor's in Management Information Systems - MIS - Islamic University of Lebanon (2009-01 - 2013-12)