Vilmantas Pacevičius

I improve how operations work. With 4+ years of experience, I focus on streamlining workflows, reducing manual effort, and making daily processes faster and more efficient. In my current role, I manage operational workflows, handle escalations, and maintain agent data—but what I really enjoy is improving how things are done.

I continuously enhance VBA macros, using AI tools like Copilot, ChatGPT and Gemini to simplify repetitive tasks, speed up reporting, and support team efficiency. I test improvements, refine them, and share solutions with colleagues to make work easier for everyone. I also contribute to SOP updates and documentation to keep processes clear, consistent, and scalable.

Focus areas: Process improvement & workflow optimization, VBA automation & AI-assisted solutions, Reporting & operational support. I'm currently looking to grow into roles focused on Operations Analysis, Automation, or Process Improvement.

Senior Operations Coordinator at Western Union (2025-07 – Present)

• Manage and optimize daily operational workflows across multiple internal systems supporting agent network operations
• Improving VBA macros with AI (Copilot, ChatGPT), testing enhancements, and sharing optimized solutions with colleagues
• Act as a process owner for key procedures, maintaining and improving SOPs and operational documentation
• Identify inefficiencies in repetitive tasks and drive improvements to increase speed, accuracy, and consistency
• Support cross-functional teams (Sales, Operations, Compliance) by ensuring smooth execution of agent-related processes
• Handle complex escalations, analyzing root causes and ensuring timely resolution
• Contribute to reporting and workflow improvements by leveraging tools and structured data processes

Agent Database Administrator 2 at Western Union (2022-10 – 2025-07)

• Creating and activating Agent accounts and supporting active Agent's network while updating and maintaining data in multiple Western Union databases
• Providing critical control indicators to preserve and supporting the Agent enrollment process
• Providing back-office support to Sales people on the field and to other Western Union departments
• Validating and executing Agent's maintenance requests for completeness and accuracy according to requirements provided by money service license holder
• Handling and resolving complex escalations from business partners and teammates
• Creating Ad Hoc reports for business partners, senior management and/or other departments

Agent Database Administrator 1 at Western Union (2022-03 – 2022-10)

• Performing database maintenance tasks in AS400, and other platforms related to database maintenance
• Detecting, correcting, or escalating errors or inconsistencies in already existing records in order to actively contributing towards database integrity
• Providing high quality support to Regional Operations Teams and other WU departments, by properly handling their requests and addressing knowledge gaps
• Giving training to new/other team members

Specialist in Administrative unit at National M. K. Čiurlionis School of Art (2020-10 – 2022-03)

• Market and product price analysis
• Communication and negotiation with suppliers
• Controlling process until goods are in stock
• Actively participated in preparing documentation (fire safety instruction, permit-hygiene passport)
• Assisting with various administrative tasks

Master's degree in Russian philology – Lithuanian University of Educational Sciences (2012 – 2014)

Bachelor's degree in Russian philology and cross-cultural communication – Lithuanian University of Educational Sciences (2008 – 2012)