Amina Meftah

German-speaking, communicative, and reliable candidate with strong French and English language skills. Experienced in telephone-based customer service, handling customer inquiries, and managing both inbound and outbound communication. Customer-oriented and professional, with strong active listening skills and the ability to identify customer needs and provide appropriate solutions. Organized, detail-oriented, and committed to delivering high-quality service.

GERMAN-LANGUAGE TELEPHONE CUSTOMER SERVICE (Present)

Provided professional telephone support to German-speaking customers, handling both inbound and outbound inquiries. Identified customer needs, developed competent and customer-focused assistance, and followed up on customer requests. Maintained accurate customer information in internal systems and consistently worked in a service-oriented and goal-focused manner.

CUSTOMS DECLARATION SPECIALIST TRAINING in Customs Declaration and Customs Clearance – EDD, CASABLANCA (2025-01 – 2026-12)

CUSTOMS DECLARATION SPECIALIST TRAINING in Customs Declaration and Customs Clearance – EDD, CASABLANCA (2024-01 – 2025-12)

HIGH SCHOOL DIPLOMA in PHYSICS SCIENCES – Lycée Abderrahmane Ibn Ghazala, Casablanca (2023-01 – 2024-12)