Imane Al herchi

Community Manager with experience in social media engagement and content moderation across international digital platforms. Skilled in managing user interactions, handling and resolving user issues, and ensuring compliance with brand guidelines. Experienced in working in fast-paced environments with English and French-speaking audiences.

Community Manager at BrickBrands (2025-12 – Present)

• Manage online communities across multiple social media platforms to ensure active and positive engagement
• Handle and resolve user issues related to accounts, billing, and app functionality
• Provide direct support to users and troubleshoot common platform problems
• Escalate complex or sensitive cases to specialized internal teams when necessary
• Monitor user feedback and improve overall user experience
• Ensure brand tone and guidelines are consistently applied in all interactions

Social Media Engagement Specialist at BrickBrands (2024-08 – 2025-12)

• Engaged with users across social media platforms through comments and direct messages
• Responded to general inquiries and provided basic guidance on platform services
• Directed users to the appropriate departments for account, billing, or technical issues
• Maintained a positive brand image through consistent, high-quality interactions
• Monitored engagement trends and user behavior

Content Processing Specialist at BrickBrands (2023-10 – 2024-08)

• Reviewed and processed digital content in line with platform guidelines
• Ensured accuracy, consistency, and compliance with content policies
• Collaborated with internal teams to improve workflow efficiency

Content Moderator (English & French Markets) at Majorel (2021-01 – 2023-10)

• Moderated user-generated content on platforms such as YouTube and TikTok
• Ensured compliance with community guidelines across multiple markets
• Identified and flagged inappropriate or sensitive content
• Maintained high accuracy in a fast-paced environment

Customer Service Agent at Saham Assurance (2017-01 – 2019-09)

• Assisted clients with insurance-related inquiries and policy information
• Sold and promoted insurance policies based on customer needs
• Managed insurance claims and accident reporting processes
• Guided clients through claim documentation and follow-up procedures
• Performed administrative and back-office support tasks
• Delivered high-quality customer service and ensured client satisfaction

Bachelor's Degree in Management – University Mohammed 1er Oujda (2012 – 2015)