Manal Aitboudouar

Bilingual professional with BAC+2 and 1 year of experience in 5-star international hospitality. Fluent in English with daily experience serving UK and US clients. Highly motivated, target-driven, and excellent at problem-solving under pressure. Eager to help people and achieve uncapped commission in a UK Housing Disrepair claims role

International Guest Service & Sales Representative | Kenezi Menara Palace, Marrakech | 2024 - Present

• Assisted 70% English-speaking international guests daily, including UK/US clients.
• Promoted and upsold hotel services to meet daily sales targets.
• Handled complaints and complex requests in English with patience and professionalism.
• Used reservation systems and followed strict procedures to ensure client satisfaction.

Diploma BAC+2 in Aviation, Hospitality, Maritime Services – CFPNC, Morocco

Training in customer service, communication, and tourism.