Agha Shadab Ali
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About
Extensive experience as Procurement to Pay Analyst within a Global Business Services (GBS) environment of business process improvement and operations. 4 years experience and Strong knowledge of accounts payable and receiving end-to-end processes, specifically using an enterprise procurement system application as Ariba, SAP TAO. RPA (robotic process automation) knowledge and experience. Participated and lead UAT efforts.
Proven history with accuracy in data integrity. Superior the organization, problem-solving, and information technology skills.
Experience
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Personal development and Job search
Financial Analyst (Precure-to-Pay) - British American Tobacco - Malaysia
(2015-06 - 2018-12)
- Process invoices within service level agreement (SLA) for period/quarter/year-end.
- Escalate problematic invoices and resolve issues promptly.
- Assist with new process implementations and maintenance of Accounts Payable general policies & procedures.
- Participate in continuous improvement on process efficiency and effectiveness.
- Assist in addressing vendor inquiries, customer issues, and requests.
- Comply with accounting principles, Company standards, internal controls, and SLAs.
- Enhance team interaction and optimize team effectiveness.
- Produce daily, weekly, monthly and quarterly reports using Microsoft Excel, and other BI reporting tools.
- Support the business in decision-making by providing ad-hoc information, reports, and business-supported applications as required.
Customer Account Executive - Manpower Business Solutions (M) Sdn Bhd - Malaysia
(2013-09 - 2015-05)
Project: Sudong Sdn. Bhd – Singapore Telecommunications Limited
- To ensure that all necessary information is gathered from customers to fulfill their requirements (i.e. Handphone/account number etc) and enter accurately into the appropriate system.
- To perform mandatory verification according to defined verification processes before revealing any of the customer's information.
- To provide customers with information on the client's products and services accurately & efficiently in the first contact.
- To liaise with Team Lead for any misconduct/ non-adherence found during call audits.
- To answer queries on the client's product where the required information is easily accessible in the system and to escalate any more complex inquiries or requests to relevant units.
- To act as the first line of contact for customer complaints and issues, handling as many as possible at the first line of contact or escalating as appropriate.
- To log call outcomes accurately in the customer management system and ensure that notes made are sufficient to enable any agent to take a follow-up call from the customer.
- To provide support to other team members and the Team Leader as required and to participate in regular team meetings.
Education
Doctor of Philosophy - Sustainability Balanced Scorecard for Performance Management among Shared Service Centres - Management - Infrastructure University Kuala Lumpur (IUKL) (2024-04)
Master of Business Administration - Banking & Finance - Infrastructure University Kuala Lumpur (IUKL) (2013-06)
Bachelor of Business Administration - General - Institute of Business & technology (BIZTEK) (2011-06)
