Angelica Mansi

Dynamic, reliable and adaptable professional with several years of experience in customer service, hospitality and sales. I have developed strong interpersonal and communication skills through direct contact with a diverse clientele. I am organized, proactive and a quick learner, with a natural ability to understand people's needs and communicate clearly.

I am now looking to develop my career in reception, front office or office support, where I can use my customer service experience, organizational skills and positive attitude in a professional environment.

Sales Assistant → Manager - Souvenir Shop "Amalfitama" - Amalfi

(2024-01 - 2025-12)

Started as a Sales Assistant, providing personalized customer service and assisting with purchases. Promoted to Manager during the second year, taking on greater responsibility for the daily operations of the shop.

• Assisted with staff organization and daily tasks.
• Managed customer requests and ensured a professional and welcoming experience.
• Supervised merchandise organization and restocking.
• Communicated with an international and diverse clientele.

Waitress - Bar San Domingo - Ravello

(2023-01 - 2024-12)

• Provided professional customer service in a fast-paced environment.
• Managed customer requests and orders efficiently.
• Maintained high standards of professionalism, cleanliness and presentation.
• Worked effectively under pressure while focusing on customer satisfaction.

Waitress & Bartender - Bar Antares - Minori

(2018-01 - 2022-12)

• Provided customer service in a busy hospitality environment.
• Managed orders, customer requests and payments.
• Operated the cash register and handled transactions.
• Communicated with an international and diverse clientele.
• Worked efficiently under pressure while maintaining attention to detail.

Waitress - Koccio - Valletta, Malta

(2024-11 - 2025-08)

• Provided professional and friendly customer service in a busy restaurant environment.
• Managed customer requests, orders and table service efficiently.
• Communicated with customers from different backgrounds.
• Worked effectively in a fast-paced team environment.
• Maintained a professional attitude and attention to detail.

Waitress - Giuliana's Vien - Ravello

(2017-01 - 2017-12)

• Assisted with daily restaurant operations.
• Provided customer service and created a welcoming environment.
• Assisted with table preparation and organization.

High School Diploma - Pantaleone Comite – Institute of Higher Education

Professional Training Course - Food & Beverage Service Assistant - Idee Insieme / Formatemp (2025-01 - 2025-03)