Dana

Friendly and organised customer service professional with over three years of experience in customer service within optical healthcare practices. Currently studying for a Bachelor of Arts (Honours) in Arabic with International Relations at the University of Malta, with an expected graduation in 2027, while successfully balancing part-time employment alongside my studies. Experienced in patient-facing customer service, appointment scheduling, administrative support and working within a semi-clinical environment.

I am eager to apply my communication, organisational and interpersonal skills in a professional reception or administrative role while continuing to develop my career.

Eyewear Specialist - Optika Opticians - Malta

(2024-09)

• Welcome patients and customers, providing a professional and friendly first point of contact.
• Assist patients in selecting suitable eyewear based on their prescription, lifestyle and visual needs.
• Schedule and manage appointments using the clinic booking system.
• Respond to telephone, email and face-to-face enquiries professionally and efficiently.
• Process payments accurately and maintain transaction records.
• Maintain patient records while handling confidential information with discretion.
• Explain lens options, frames and optical products clearly to patients and customers.
• Liaise with optometrists and colleagues to ensure the smooth day-to-day operation of the practice.
• Resolve patient and customer concerns professionally and empathetically.
• Maintain a clean, organised and welcoming clinical environment.
• Assessed customer vision needs and facial features to recommend and fit optimal eyewear solutions, enhancing visual clarity and style satisfaction.

Eyewear Specialist - Vision Opticians - Malta

(2023-03 - 2024-06)

• Welcomed patients and customers, providing friendly and professional assistance.
• Assisted patients in selecting eyewear suited to their prescription, lifestyle and individual needs.
• Managed appointments and responded to telephone and in-person enquiries.
• Processed payments accurately and maintained customer records.
• Explained frames, lenses and optical products clearly to customers.
• Worked closely with optometrists and colleagues to ensure efficient daily operations.
• Delivered excellent customer service while maintaining patient confidentiality.
• Maintained a clean, organised and welcoming practice environment.
• Guided clients in selecting and fitting eyewear by assessing prescriptions and facial features, resulting in enhanced customer satisfaction and optimized vision correction.

Bachelor of Arts (Honours) - Arabic with International Relations - University of Malta (2024-01 - 2027)

Advanced Matriculation Certificate - Junior College (2021-01 - 2023-12)