Gabriela Lenja

Dedicated and enthusiastic customer service professional with 6+ years of experience in front-line roles including customer care, reception, hospitality, and call center operations. Adept at handling customer inquiries, resolving issues efficiently, and delivering exceptional service. Fluent in Albanian, Italian, and English with a strong background in high-pressure, fast-paced environments.

Customer Care Agent - Fiber

(2024)

Providing customer support through inbound calls, live chat, and emails. Ensuring a high level of customer satisfaction and timely problem resolution. Managing customer records and service tickets in CRM systems.

Customer Care Management - Assist Digital - Client: Stellantis

(2023)

Provided high-quality customer service for Stellantis (FIAT, Jeep, Alfa Romeo, etc.) across Italian and Balkan markets. Resolved customer complaints regarding vehicle services, warranties, and general inquiries. Maintained detailed customer records to ensure accurate information delivery. Handled high volumes of calls and emails in Italian and English.

Call Center Operator

(2019 - 2021)

Managed outbound and inbound calls for various international campaigns. Promoted services and gathered client feedback to improve customer satisfaction. Maintained call logs and performance targets.

Receptionist - Blue Heaven Hotel

(2018 - 2019)

Greeted guests and managed front desk operations for a busy hotel. Handled reservations, check-ins/check-outs, and guest inquiries. Maintained a professional and welcoming environment.

Waitress - In Gallery Bar

(2017 - 2018)

Took food and beverage orders, delivered service efficiently, and ensured guest satisfaction. Collaborated with the kitchen and bar team in a high-traffic hospitality environment.

College of Science Human (2014 - 2018)