Johnny Ng

Experienced Project Manager with over 20 years of experience delivering end-to-end IT and business systems implementation, digital transformation, and technology deployment projects across hospitality, retail, and SME environments. Proven track record in leading full project lifecycles from project initiation through planning, execution, vendor management, testing, go-live, and operational handover. Experienced in coordinating cross-functional teams, technical specialists, business stakeholders, and external vendors to successfully deliver complex technology initiatives in fast-paced environments.

Strong background in enterprise IT infrastructure, business systems, and operational technology, with hands-on experience delivering system migration, platform implementation, and process transformation projects. Combines technical expertise with commercial awareness and project leadership to deliver reliable, scalable, and business-focused technology solutions.

Business Systems & Operations Manager (Founder) - Brickem - Malaysia

(2019-05 - 2026-04)

Founded and managed a retail and eCommerce business while leading multiple technology implementation, digital transformation, and operational improvement projects supporting business growth.

• Led POS system migration from legacy system (IRS POS) to multi-store POS and inventory platform supporting multi-branch operations.
• Managed full eCommerce platform transformation including migration from WordPress to 91APP and later Shopify, aligning systems with evolving business and operational requirements.
• Owned end-to-end delivery of system implementations including requirements definition, vendor selection, configuration, testing, UAT, deployment, and post-go-live support.
• Coordinated multiple external vendors including payment gateways, logistics providers, developers, and platform providers to ensure successful integration and delivery.
• Designed and implemented business-critical operational systems including membership programmes, pricing models, promotional workflows, and inventory management processes.
• Managed project timelines, dependencies, and release planning to ensure minimal disruption during production rollouts.
• Led store opening and relocation projects including coordination of contractors, designers, and operational setup teams.
• Implemented structured operational processes and reporting systems to improve business visibility and efficiency.
• Managed procurement, supplier relationships, and operational budgets.
• Recruited, trained, and led teams supporting system-driven operational workflows.

IT Manager (Pre-Opening & Project Delivery) - Imperial Hotel Group - Kuching, Malaysia

(2013-11 - 2019-04)

Led IT project delivery across multiple hotel pre-opening and operational rollout initiatives within a multi-property hospitality group.

• Delivered end-to-end implementation of enterprise systems including PMS, POS, network infrastructure, guest Wi-Fi, servers, CCTV, PABX, and access control systems.
• Managed full project lifecycle including planning, procurement, vendor coordination, deployment, testing, go-live readiness, and post-implementation stabilization.
• Coordinated cross-functional stakeholders including hotel management, department heads, contractors, and external vendors to ensure project alignment and successful delivery.
• Managed project budgets, procurement activities, vendor contracts, and delivery timelines.
• Ensured system availability and operational continuity during go-live and transition phases.
• Delivered user training and change management support across multiple operational departments.
• Imperial Hotel Kuching – Full IT infrastructure and systems implementation (pre-opening)
• Imperial Hotel Riverbank – Hotel systems rollout and vendor coordination
• Boulevard Chinese Restaurant – POS system implementation and deployment
• Imperial Suites – Security, access control, internet and telecommunication systems deployment

IT Executive (Systems Implementation & Infrastructure) - SCR Corporation Sdn Bhd

(2012 - 2013)

• Established internal IT department and defined system standards, operational processes, and infrastructure frameworks.
• Delivered centralized POS and data synchronization systems across multi-location business operations.
• Coordinated vendors and supported system implementation and infrastructure deployment.
• Supported the implementation and ongoing enhancement of business systems while maintaining infrastructure stability across multiple business functions.

IT Executive (Hospitality Systems Operations) - Merdeka Palace Hotel & Suites

(2009 - 2012)

• Supported hotel IT infrastructure, operational systems, and business-critical applications.
• Participated in infrastructure upgrades, technology deployments, and system improvement initiatives.
• Delivered technical support while ensuring operational continuity across hotel departments.

IT Network Support - Computer Film

(2005 - 2008)

POS System Sales & Technical Support - POS System Provider

(2008 - 2009)

Retail Executive - Hardware Store

(2002 - 2005)

IT Administrator

(2001 - 2002)

IT Assistant - Holiday Inn Resort Damai Beach

(2001 - 2001)

IT Technical Support

(1999 - 2001)

Bachelor of Business Studies - Business Studies - Massey University (1997 - 1999)