Nathalia Gonzalias

Communication professional with a background in journalism and digital storytelling. Experienced in content strategy, social media management and multimedia campaigns for public and international audiences. Skilled in community engagement, editorial planning and digital brand storytelling. Currently based in Malta with experience in customer experience, operations and team leadership.

Operation Specialist - BigBon Group Malta - Malta

(2025-01-16)

Managed customer experience and brand engagement in retail environments

• Delivered customer experience strategies in international retail environments
• Supported recruitment processes and onboarding of new employees
• Trained and supported team members to improve operational efficiency
• Contributed to operational strategies and team development
• Managed day-to-day operations and team coordination
• Guarantees the well-being of their colleagues and conveys company values, culture and encourages the team to adopt them as a sport of their daily routine

Sales Representative - Triple A - ETV Central Hub - Sliema, Malta

(2024-06-24 - 2026-01-11)

• Handled cash and provided customer service
• Promoted brand experience (Le Creuset)

Content manager - Mayor's office - Santiago de Cali - Cali, Colombia

(2020-02-29 - 2023-12-31)

Developed multimedia storytelling campaigns for city marketing and public awareness.

• Managed editorial calendars and social media platforms
• Produced audiovisual scripts and digital communication strategies
• Strengthened online community engagement through digital content initiatives
• Responding to internal and external HR related inquiries or requests and provide assistance

Bachelor's Degree in Social Communication and Journalism - Social sciences, journalism and information not elsewhere classified, Journalism and reporting - Universidad Santiago de Cali (2012-01-12 - 2017-04-04)