Rositsa Yanakieva

Supervising and managing staff Customer service Opening/closing the shop

Shop supervisor - Neil Muscat - Mosta, Malta

(2019-01 - 2026-08)

• Supervising and managing staff
• Customer service
• Opening/closing the shop
• Cash handling and till management
• Stock control and ordering
• Merchandising and keeping the shop organised
• Handling customer complaints
• Training new employees
• Manage stock takes, investigate discrepancies and make the necessary adjustments in the system
• Responsible for monitoring fire extinguishers and ensuring they are inspected and maintained before their expiry dates

Sales assistant - Neil Muscat - Mosta, Malta

(2016-12 - 2018-12)

• Reconcile Cash Register
• Serve customers
• Order goods
• Deal with invoices and return damaged stock
• Restock the stock on shelves/stands

Customer Service Specialist - Kavarna Gas Ltd - Kavarna, Bulgaria

(2006-12 - 2014-09)

• Coordinated administrative activities related to the gasification of the town and development of the gas distribution network
• Managed communication with customers regarding gasification contracts, customer enquiries, requests and complaints
• Prepared and maintained customer lists and reports related to changes in natural gas consumption
• Prepared handover and acceptance protocols for gas meters returned from the laboratory following inspection, testing or servicing
• Acted as ISO 9001 Coordinator, supporting the implementation, maintenance and continuous improvement of the company's Quality Management System
• Prepared and maintained employee attendance and working-time records (Form 76)
• Recorded and allocated completed linear metres of gas pipeline construction within the company's construction documentation and records
• Prepared and issued payment reminder letters to customers with overdue gas accounts
• Maintained accurate records and documentation relating to customers, employees, contracts and gas distribution activities
• Liaised with customers, laboratory personnel and internal departments to ensure the accurate and timely completion of administrative procedures
• Supported the company's day-to-day administrative operations and ensured documentation was prepared and processed in accordance with established procedures

Sales Assistant - Summer Job - Nevyana Yaneva - Golden Sands, Varna, Bulgaria

(1994-05 - 2002-09)

• Reconcile Cash Register
• Serve customers
• Order goods
• Deal with invoices and return damaged stock
• Restock the stock on shelves/stands

Masters of Communication Engineering and Technology - Communication Engineering and Technology - Technical University of Varna (1997-10 - 2003-06) Varna, Bulgaria