Anne Baumgarten
Customer-focused and highly organized professional with several years of international experience in Customer Support, Marketing, Design, Administration and Project Coordination. In addition, I contribute articles as a Mexican correspondent for German newspapers, further strengthening my writing skills, attention to detail and ability to communicate complex topics clearly.
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Sobre mí
Customer-focused and highly organized professional with international experience in customer support, administration and project management. Strong communication skills and a structured, solution-oriented approach. Fluent in German, English and Spanish. Seeking a remote Customer Support position.
Experiencia
Administration – Airbnb Apartment at Self-employed (2025-07 – Present)
Management of Airbnb apartment operations and guest services
- Guest communication before, during and after stays
- Coordination of check-in and check-out
- Organization of cleaning, maintenance and service providers
- Handling bookings, reviews and guest inquiries
Chat Moderator part-time at CloudWorkers (2019-07 – 2023-07)
Customer communication and support services
- Written customer communication in German and English
- Professional and empathetic handling of customer inquiries
- Compliance with quality and communication standards
Project Manager & Personal Assistant at Papaya Playa Project (2019-10 – 2020-02)
Project coordination and administrative support to owner
- Coordination of internal projects and operational workflows
- Direct assistance to the owner
- Liaison between management, teams and external partners
- Administrative and organizational support
Team Lead Layout at FUNKE Mediengruppe (2017-07 – 2019-09)
Leadership and coordination of layout team operations
- Leadership and coordination of the layout team
- Deadline and quality management
- Close collaboration with editorial and production teams
Media Designer at FUNKE Mediengruppe (2012-09 – 2017-06)
Media design and layout work for publishing company
Media Designer at E.ON Ruhrgas AG (2012-01 – 2012-09)
Media design work for energy company
Internship/Vocational Training Media Designer at E.ON Ruhrgas AG & Berufskolleg Essen Mitte (2009 – 2012)
Vocational training in media design
Educación
General University Entrance Qualification in Abitur – Gymnasium an der Wolfskuhle (2009)
Internship/Vocational Training in Media Designer – E.ON Ruhrgas AG & Berufskolleg Essen Mitte (2009 – 2012)
