Chac Durán Sánchez

I am a professional engineer with extensive experience in diagnostics and customer service, known for solving complex problems efficiently and learning technologies whit ease. I thrive in roles that require both technical and strong client engagement.

Industrial maintenance technician for automotive industry - Topy MW Manufacturing Mexico

(2014-07)

• Data analysis for predictive maintenance applying real-time monitoring tools to anticipate failures and optimize equipment availability
• Utilized a ticketing system to ensure service continuity and efficient incident management
• Oversaw critical systems management, guaranteeing operational continuity in high-demand industrial environment
• Conducted training programs on specialized topics (work at heights, confined spaces, pressure vessels, overhead crane operation)

Engineer support manager and responsible for project development - Aura Advierte

(2014-03 - 2024-07)

• Direct client support operations, resolving technical doubts and troubleshooting across diverse technological applications
• Developed knowledge-sharing practices including Documentation, quick guides, training sessions to empower the team members and boost efficiency
• Specialized in CCTV systems, intrusion alarms, networking infrastructure, wireless communications and IP/analog telephony
• Coordinated cross-functional teams to deliver projects on time and within scoped driving operational efficiency and innovation
• Recognized for combining technical expertise with leadership skills, fostering long-term client relationships and continues improvement

Ericsson Jr network engineer for Network Operation Center - Ericsson Global Service Center

(2013-09 - 2013-12)

• Complete intensive capacitation programs and e-learning modules across multiple cellular communications technologies, including 2G, 3G, 4G, LTE, WCDMA, HSPA and HSPA+, GSM, GPRS, and FTTX.
• Gained hands-on exposure through Radio School and telecom network access training, strengthening and understanding of network operations.
• Develop foundational expertise in IP Networking and Linux Command Shell for system administration.
• Trained in MSDP One TM - NOC Administration and Ethernet standards, building knowledge of industry protocols and operational best practices
• Acquired a broad technical base that supported later roles in network troubleshooting, diagnostics and project development

Intern – Transmission Equipment Maintenance - TV4

(2013-07 - 2013-09)

• Performed maintenance of transmission equipment across multiple radio base stations, ensuring reliable broadcast operations
• Conducted routine inspections, diagnostics and preventive maintenance to minimize downtime and improve system performance
• Gained hands-on experience with radio base infrastructure and communication systems, building a strong foundation for future engineering roles.

Intern in electronic development and laboratory - Electrinet León

Multiple periods during academic studies

• Performed diagnosis and repair of electronic equipment, ensuring functionality and reliability across diverse systems.
• Supported electronic development projects, contributing to design, testing and deployment phases.
• Applied laboratory practices to troubleshoot circuits, evaluate performance and implement improvements.
• Collaborate with engineering teams to integrate innovative solutions into ongoing projects.
• Gained hands-on experience in electronics repair, prototyping and applied development, strengthening technical foundation for future engineering roles.

Electronic and telecom engineer - Electronics and Telecommunications - Universidad La Salle Bajío (2013-07)

Telematics Engineer - Telematics - Universidad Abierta y a Distancia de México