Arturo Coleman

Ready to broaden horizons with additional knowledge and skills gained through training and learning. Always willing to help others and use skills to support team objectives.

Back-Office Email Support at AltiamCX (2025-02 – 2025-07)

• Managed and responded to technical and administrative inquiries through email channels, ensuring clear and professional communication.
• Applied quality assurance processes to ensure every interaction met company excellence standards.
• Collaborated with the team to resolve complex customer issues in an efficient and timely manner.

Credit & Collection Account at Alorica (2024-06 – 2024-12)

• Handled credit accounts and collection processes, maintaining a professional and resolution-oriented approach with clients.
• Utilized negotiation and bilingual communication skills to manage payment agreements and resolve billing disputes.
• Identified and documented recurring issues to improve the efficiency of the collection process

International Baccalaureate in Sciences and Humanities – Escuela Bilingüe Santa Maria del Valle (2013 – 2024)

Engineering in Environmental Management and Development – Centro Universitario CEUTEC