Brian Michel Silva Hernandez

Charisma and pleanty of skills like empaty, patience and clear communication, written and spoken, able to learn anything and adapt to anything in a short time, able to comprehend anything without much effort, able to work under preassure, i was able to attend calls with 3 seconds between them on booking.com at the same replying chats and even managing email support during 1+ year.

Customer Service Bilingue, chat, email and calls for Booking.com, manage flight reservations, hoteles and car hire, support with change of dates, details of the room, prices and anything related to this kind of reservations, manage refunds, extra payments among other things related to payments. High volume of calls/tickets, 30+ per day.

English and computation on hihg school.