Customer service agent
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Experienced customer service representative, fluent English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in a fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty,
— Monitoring of internal policies and procedures, Persistence to carry out the routine daily task according to goals of the day and analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Certificado de educación media superior por parte de la secretaria de educación publica.
