Diego Avendaño Hernandez
Customer service agent
Contratar a esta persona
Envía una oferta de trabajo directamente a este candidato
Sobre mí
Passionate customer service agent with a natural ability to understand customer needs and provide exceptional solutions. With an empathetic and communicative attitude, I strive to ensure positive experiences in every interaction. Always committed to delivering outstanding service that builds trust and loyalty.
Experiencia
NovaastraCo, Acapulco, Gro. Mexico — Customer service agent
February 2022 - PRESENT
Handle a high volume of customer chat messages, ensuring timely and accurate responses.Maintain a strong knowledge of the company's product line to assist customers effectively.
Resolve customer issues, including returns, exchanges, delivery times, and technical support inquiries.
Villa la Valencia, Cabo San Lucas, Baja California — Receptionist
SEPTEMBER 2021 - FEBRUARY 2022
Greeted and assisted guests upon arrival, providing a warm and welcoming experience.Collaborated with housekeeping and maintenance staff to ensure guest rooms are ready for occupancy.
Addressed and resolved guest concerns and complaints promptly, ensuring a positive experience.
Princess Mundo Imperial, Acapulco, Gro. — Receptionist
MARCH 2021 - SEPTEMBER 2021
Handled guest check-ins and check-outs efficiently, ensuring accurate billing and payments.Responded to guest inquiries and provided information about resort amenities, services, and local attractions.
Managed reservations, room assignments, and room availability using the resort's reservation system.
Sanborns, Mexico City — Salesman/cashier
MARCH 2021 - SEPTEMBER 2021
Demonstrated in-depth knowledge of electronic products, enabling me to make tailored recommendations to meet customers' needs and preferences.Resolved customer complaints and concerns promptly and effectively, ensuring a positive shopping experience and cultivating long-term customer relationships.
- Actively contributed to achieving and exceeding monthly sales targets through upselling and cross-selling strategies.
Educación
UNAM, Mexico City — Bachelor of Economics (Incomplete)
AUGUST 2017 - JUNE 2020
Completed core economics coursework, including microeconomics and macroeconomics.
