Cecy Concha
Graphic Communication Bachelor | Customer Experience | Operations & Training
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Sobre mí
Marketing and customer experience professional with more than 25 years of experience in the airline industry, combining a Bachelor's degree in Graphic Communication with extensive expertise in customer service, airport operations, reservations, ticketing, sales, training, and process improvement. Proficient in Amadeus, Sabre, Shares, Altea, Customer Manager and Flight Speed. Brings a unique combination of creative thinking, operational excellence, and customer-centric problem solving, making a strong fit for VML's collaborative and innovation-driven environment.
Experiencia
Reservations & Ticketing Agent - United Airlines
(2015-01 - 2025-01)
Customer Service Agent - Lufthansa
(2013-01 - 2015-01)
Customer Service Agent - Alaska Airlines
(2013-01 - 2013-12)
Host Agent - Volaris
(2012-01 - 2012-12)
Airport Instructor - Mexicana de Aviación
(2011-01 - 2011-12)
Customer Service Agent - Mexicana de Aviación
(2007-01 - 2010-12)
Sales Representative - Mexicana de Aviación
(2000-01 - 2007-12)
Reservations Agent - Mexicana de Aviación
(1999-01 - 2000-12)
Educación
Bachelor's Degree - Graphic Communication - UNAM (1994-01 - 1998-12)
Diploma - Graphic Design - Vanguardia Académica
