Claudia Martinez

Bilingual Operations Professional with MBA and Master's Degree in Human Resources and over 6 years of progressive experience at Amazon Canada. Proven ability to lead teams of 40+ associates in high-volume distribution environments, manage KPIs, improve operational efficiency, train employees, and drive continuous improvement initiatives. Recognized with the JDI IDEA WINNERS award for innovation and operational excellence. Fluent in English and Spanish.

PROCESS ASSISTANT at Amazon Sort Centre YHM9, YHM6 (2021-10 – 2024-10)

• Led daily operations for teams of 40+ associates processing over 100,000 packages per day while maintaining safety and productivity targets.
• Monitored and improved key performance indicators (KPIs), including throughput, quality, and labor utilization.
• Trained and onboarded new associates and Process Assistants, reducing ramp-up time.
• Conducted operational audits and process reviews, reducing errors.
• Led continuous improvement initiatives that streamlined processes and enhanced operational efficiency.
• Coordinated workforce and resource allocation to ensure the successful achievements of daily operational targets.

ISS PROCESS ASSISTANT at Amazon Fulfillment Centre YYZ7 (2021-07 – 2021-10)

• Analyzed and resolved inventory discrepancies, vendor-related issues, and data integrity concerns.
• Managed operational tickets while maintaining accurate and reliable system data.
• Created and implemented daily work plans to maximize workforce efficiency and resource allocation.
• Partnered with cross-functional teams to ensure inventory accuracy and the successful attainment of operational goals.

FC ASSOCIATE at Amazon Fulfillment Centre YYZ4, YYZ7 (2018-08 – 2021-07)

• Executed receiving, sorting, storage, packing, and shipping processes in a fast-paced distribution environment.
• Consistently met quality, productivity, and safety performance standards.
• Assisted with inventory management activities to maintain accurate stock levels and records.
• Provided operational support during peak seasons, contributing to the successful achievement of performance goals.

MBA in Business Administration – EUDE Business School (2022-09 – 2024-05)

Masters in Human Resources – EUDE Business School (2021-09 – 2024-05)

Bachelor in Hotel Management – CESSA (1992-09 – 1996-06)