P3 – Microsoft Analyst Mexico City | Sept 2025 – Feb 2026
- Administered enterprise Active Directory Domain Services (AD DS) in multi-domain environments,
managing OU structure, FSMO roles, replication health, and privilege governance.
- Designed, implemented, and hardened Group Policy Objects (GPOs) to enforce security baselines, endpoint compliance, and configuration standardization.
- Managed hybrid identity infrastructure using Microsoft Entra ID (Azure AD) and Azure AD Connect,
ensuring secure synchronization and authentication across federated forests.
- Administered and optimized Microsoft 365 services, including Exchange Online, Conditional Access Policies,
and Multi-Factor Authentication (MFA).
- Managed 20,000+ enterprise endpoints using Microsoft Endpoint Configuration Manager (SCCM/MECM),
automating OS deployments, patch management, compliance enforcement, and software distribution.
- Led Windows 10 to Windows 11 migration projects aligned with Microsoft lifecycle policies and enterprise security standards.
- Implemented security solutions including Microsoft Defender for Endpoint, Azure Advisor, and vulnerability remediation strategies.
- Designed and executed hybrid cloud migration initiatives to Microsoft 365 and Azure, contributing to SOW documentation, Proof of Concept (PoC), and technical proposals.
- Automated administrative and reporting processes using advanced PowerShell scripting and Microsoft
Graph API integrations, reducing manual workload by 70%.
- Developed executive dashboards in Power BI to monitor compliance, system health, and security posture.
- Performed advanced troubleshooting of SCCM infrastructure (PXE, Task Sequences, Client Health,
Distribution Points) and Active Directory replication issues.
- Provided Level 2 and Level 3 escalation support, resolving critical incidents related to Kerberos/NTLM authentication, GPO conflicts, and endpoint management.
- Conducted Active Directory cleanup and OU restructuring initiatives to optimize policy inheritance and reduce security risk exposure.
- Participated in Microsoft licensing coordination and cloud subscription optimization.
Compucom – Desktop Services Team Lead | Mexico City | Sept 2019 – Apr 2025
- Supervised and guided the IT Service Desk team, ensuring efficient daily operations, high service standards,
and compliance with corporate objectives.
- Acted as the main point of contact for the team, fostering a culture of collaboration and results-oriented service.
- Managed technical support operations and participated in infrastructure projects using Microsoft technologies: SCCM, AD, GPO, and Intune.
- Led the Windows 10 to 11 migration, meeting Microsoft’s support deadlines.
- Liaised with Microsoft for licensing and cloud integration.
- Designed and implemented migration projects to Azure, Microsoft 365, and Copilot.
- Drafted technical documentation, SOWs, PoCs, and tailored enterprise proposals.
- Administered 20,000+ endpoints using SCCM, automating deployments, patching, and policy compliance.
- Structured and maintained multi-domain AD and GPOs to enhance endpoint security.
- Supported hybrid identity implementation with Azure AD Connect and federated forests.
- Diagnosed complex PXE, SCCM client, and task sequence issues, reducing deployment times.
- Automated tasks with PowerShell, reducing manual effort by 70%.
- Created Power BI dashboards for executive reporting on compliance and system health.
- Led AD cleanup and OU restructuring to optimize policy application.
- Supported budget control and department expenditures.
- Acted as Solutions Consultant and Microsoft 365/Azure Engineer in hybrid environments.
- Implemented Microsoft solutions like Defender, M365, Azure Advisor, Migrate, and Block64 for security assessments, inventory, and migration.
- Participated in end-to-end Microsoft 365, Azure, and Copilot migrations.
- Designed cloud architectures and developed technical and commercial proposals (SOW, PoC, PoE).
- Contributed to technical bid processes and deliverable tracking.
- Provided Level 2 and 3 incident resolution.
- Diagnosed and resolved network, hardware, and software issues.
- Implemented preventive maintenance for over 20,000 endpoints.
- Automated repetitive tasks with PowerShell, reducing support time.
- Managed security policies and compliance via GPOs and Azure Intune.
- Coordinated technical support team, ensured SLA compliance, and documented incidents.
Tiba IT Services – BitLocker & PowerShell Specialist | Mexico City | Dec 2018 – Aug 2019
- Specialized in BitLocker and PowerShell, assigned to a critical Compucom project focused on security policy enforcement.
- Automated BitLocker activation and credential backup in Active Directory via PowerShell.
- Planned and implemented security measures and auditing systems to ensure compliance.
- Supported domain trust configurations and federation planning in hybrid environments.
- Conducted security audits on domain policies with improvement recommendations for Active Directory
GPOs.
- Documented technical procedures to ensure operational continuity and compliance.
- Aligned tasks with corporate cybersecurity standards and hardening practices.
Grupo HMV – Infrastructure Specialist | Mexico City | Oct 2018 – Dec 2018
- Provided technical consulting for infrastructure projects in potential clients, conducting analysis and tech improvement proposals.
- Implemented strategies to reduce operational costs through sustainable solutions in networks, systems, and storage.
- Planned security measures and conducted system audits to strengthen internal cybersecurity posture.
- Responsible for consolidating, managing, and ensuring availability of critical business information.
- Assisted in budget management, expense control, and preparation of proposals and executive reports.
- Fostered team collaboration to achieve shared goals, implementing IT policies and procedures.
- Applied time and resource management best practices to optimize infrastructure processes.
- Advised on SCCM-based software deployment aligned with AD (OU) structures.
- Recommended domain federation settings for client integration scenarios.
- Documented technical processes and reports to support IT strategic decisions.
York RSG INTL México – Infrastructure and Technology Lead | Mexico City | Apr 2018 – Oct 2018
- Led staff training on G-Suite and Microsoft ecosystem tools.
- Managed and ensured high availability of critical internal systems.
- Implemented, configured, and administered servers, applying hardening and continuous monitoring to enhance security.
- Served as Project Manager for the complete G-Suite implementation cycle: evaluation, planning, acquisition,
installation, configuration, administration, monitoring, and maintenance.
- Coordinated preventive maintenance and incident response to mitigate tech risks.
- Reduced response times and increased system availability through proactive monitoring.
- Documented technical procedures and internal infrastructure and security policies.
Digital Experience, S.A.P.I de C.V. – Infrastructure Lead | Mexico City | Mar 2017 – Apr 2018
- Provided infrastructure leadership focused on Microsoft ecosystems and licensing compliance.
- Trained staff in Microsoft solutions and operational best practices.
- Managed and ensured internal systems availability.
- Performed hardening and proactive monitoring of critical servers.
- Provisioned Windows Azure servers for various projects.
- Managed GPO and Active Directory policies and configurations.
- Deployed Microsoft Office 365 with centralized AD-based licensing.
- Administered SCCM and System Center automation tools.
- Redesigned GPOs to optimize login times and system compliance.
La Cosmopolitana, S.A. de C.V. – Infrastructure Manager | Mexico City | Mar 2014 – Mar 2017
- Managed enterprise-level IT infrastructure including Microsoft systems, VMware, vSphere, and SCCM.
- Trained staff on Microsoft software and administrative tools.
- Ensured availability of internal and external systems (corporate, Zurich, CEDA).
- Managed and maintained virtual servers (VMware, vSphere, vCenter, ESX).
- Coordinated integration of over 60 companies, consolidating data and infrastructure.
- Deployed Azure servers to support cross-functional projects.
- Led full project lifecycles: planning, procurement, installation, and monitoring.
- Administered SCCM for 4,500+ endpoints, optimizing deployments and patching.
- Applied GPOs and configuration baselines to standardize environments.
- Executed AD object cleanup and OU restructuring for better segmentation.
- Developed WQL/SQL reports via SSRS to monitor system health and compliance.
- Integrated WSUS with SCCM, achieving 98% patch compliance.
- Implemented federated trusts for consolidated authentication across business units.
Aspen Labs, S.A. de C.V. – Network, Communications & Database Admin | Mexico City-Toluca | Nov 2008 –
Feb 2014
- Trained staff on Microsoft software and MAPIC Syteline ERP.
- Managed and ensured availability of internal systems in Toluca operations.
- Administered servers, workstations, and laptops.
- Led integration project for Aspen Labs, Pfizer, and Nestlé across LATAM (Ecuador, Peru, Chile, Caricam,
Venezuela, Argentina, Costa Rica, Colombia).
- Designed and implemented voice/data infrastructure, VPNs, and email systems across countries.
- Documented technical processes and provided multi-level support to regional entities.
Elasticintas Teresita, S.A. de C.V. – Network, Communications & Database Admin | S.L.P. & CIVAC | Jul 2001
– Nov 2008
- Trained staff on Microsoft software and MFG/PRO ERP.
- Ensured system availability in S.L.P and CIVAC plants.
- Administered servers, workstations, and printers (laser and Zebra).
- Led firewall and 3Com perimeter filter implementation project to secure networks.
- Centralized antivirus management using McAfee: deployment, control, and agent monitoring.
- Provided support for Motorola VT2124RB Vonage IP telephony.
- Managed PROGRESS databases and supported plant operations.
- Produced, edited, and transferred training videos.
- Produced photographic content for catalogues and website.
- Implemented wireless networks and printing infrastructure in production areas.
