Daniel Haro

Experienced IT leader with strategic expertise in enterprise infrastructure, cybersecurity programs, strategic technology operations, operational resilience, governance, risk management, automation, Microsoft Copilot, infrastructure automation, IT operations, systems administration, requirements analysis, Microsoft Exchange enterprise management, email security governance, point of sale systems governance, asset management governance, marketing business partnership, English executive communication, H1B professional work experience in the United States, and team leadership.

Global IT Infrastructure & Cybersecurity Manager at Tijuana, Mexico / Global Technology Division (2010-01 – Present)

• Drove enterprise infrastructure operations including servers, virtualization platforms, networks, storage systems, and cloud-connected services.
• Led IT operations, operaciones de TI, and systems administration for enterprise platforms and plant-critical environments.
• Implemented enterprise-wide security governance, availability, compliance, and alignment with identity and collaboration platforms.
• Performed infrastructure analysis and design in conjunction with business units and stakeholders to align technology solutions with operational needs.
• Oversaw point of sale systems governance and integration, supporting transaction continuity, data integrity, and compliance with retail operations.
• Managed sistemas de gestión de bienes, asset management systems governance, asset control, lifecycle planning, and accountability for enterprise technology assets.
• Collaborated with business leaders and department heads, including marketing and operations, to improve efficiency, service delivery, technology adoption, and business alignment.
• Coordinated infrastructure upgrades of equipos by mentoring staff, coordinating cross-functional initiatives, and driving accountability across IT services.
• Managed enterprise email and security systems, global coordination, and regional stakeholder alignment.
• Implemented cybersecurity controls including network segmentation, access management, system hardening, vulnerability mitigation, and endpoint protection.
• Directed cybersecurity governance and compliance support aligned with corporate policies, audit requirements, and operational standards.
• Monitored infrastructure health, security events, and operational metrics to proactively detect incidents and maintain service availability.
• Designed and maintained disaster recovery and business continuity strategies ensuring operational stability during system disruptions.
• Enforced identity and access control practices across enterprise systems including ERP-connected business operations.
• Led operational automation and process optimization initiatives using Python scripting and modern productivity tools including Microsoft Copilot.

Operations Manager at New Horizons (2007-01 – 2009-12)

• Directed enterprise IT training and certification programs, including Microsoft, Cisco, and CompTIA, improving delivery quality and customer satisfaction.
• Led team coordination, customer engagement, service delivery, and liderazgo de equipos in technology training.
• Supported customer-facing initiatives that required requirements analysis, análisis de requisitos, operational planning, and business communication in English.

IT Manager / Forensic Lead at Internap Technology / San Francisco, USA (1998-01 – 2006-12)

• Worked in the United States under H1B visa status, leading multi-site technology operations and forensic audits for major studios.
• Strengthened controls, access management, incident response, secure operations, and technology governance for enterprise clients.
• Managed UNIX and Windows platforms across global data centers with improved reliability and compliance posture.
• Worked in client-facing environments requiring English, technical coordination, operations management, and leadership.

Postgraduate Studies in Computer Engineering – Universidad de Houstin

Degree in Computer Systems Engineering – Universidad Iberoamericana (1989-01 – 1994-12)