Daniel Herrera

I have over 8 years i sales and customer service

Customer Care Agent

AND EMILIANO ZAPATA CON4

MZ3 LT49 6 DE OCTUBRE

ATIZAPAN DE ZARAGOZA , CDMX,

52949, Mexico

Date / Place of birth

08081982 / CDMX

Nationality

Mexican

Daniel

Herrera

Profile

Customer care agent bilingual with 6 year experience

Employment History

Customer Service AGENT at HISPANIC

TELESRVICES DE GUADALAJARA, Mexico City

05/2016—09/2016

Get call from USA for a satellite cable company billing and sale help customers to understand they bill

Customer Service Agent Billingual at Grupo

Telvista , Mexico City

09/2016—06/2018

Get calls from USA for rental trucks and help customers with billing issues

Customer services agent and tech support at

SERVICIOS SSI INTEGRALES S. DE R.L. DE C.V.,

Mexico City

06/2018—11/2018

Get calls from usa help customer with their satellite cable tech support sales and billing

Customer service at Hotel Dynamics, Mexico City

11/2018—11/2019

My job was to help members to make a reservation for the week they had with us and up sale a all inclusive resort for the same $250 they pay for a non all inclusive resort for a all inclusive resort that could go from $600 to

$2000

Sales Agent at AT&T, Mexico City

12/2019—05/2022

My job is to help customer with billing issued and make question to get a solution for their business that help them save money and get the best out of their AT&T service.

Skills

Critical thinking and problem solving 5/5

Problem Solving 5/5

Communication 5/5

Fast Learner 5/5

Ability to Work Under Pressure 5/5

Ability to Multitask 5/5

Effective Time Management 5/5

Adaptability 5/5

Customer Service 5/5

Computer Skills 5/5

Communication Skills 5/5

Ability to Work in a Team 5/5

Courses

Acounting at IMBI

05/2007—06/2022

Languages

Inglish Highly proficient

Spanish; Castilian Native speaker

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