Deniela Salazar

Customer-oriented professional with extensive experience in priority logistics support, client relations, and multichannel customer care. Skilled in high-volume problem resolution, account management, and driver-partner navigation assistance. Adept at applying clear communication and strong interpersonal skills to deliver exceptional customer service and foster client loyalty.

Customer Service Representative at IBEX Global Solutions (2024-09 – Present)

Premier Customer Care / Logistics Account

• Provide priority, expedited support for premium logistics clients addressing domestic and international shipping, tracking, and delivery inquiries via email and phone.
• Accelerate shipment processing and issue escalation for high-revenue enterprise accounts during peak volume periods.
• Deliver rapid resolution times for critical freight delays and delivery disputes to maximize client satisfaction.

Team Supervisor at Philippine Statistics Authority (PSA) (2024-06 – 2024-09)

• Supervised a field interview team collecting national statistical data, ensuring accurate record submissions under tight schedules.
• Implemented field communication tactics to increase household participation and improve response rates during interviews.

Customer Service Representative II at TELUS International Philippines (2023-03 – 2023-11)

Uber Account

• Assisted Uber driver-partners with real-time application troubleshooting, account management, and route navigation via live calls and GPS maps.
• Maintained top quality scores by providing swift, empathetic customer care to resolve driver concerns efficiently.

Bachelor of Science in Real Estate Management – Parañaque City College (2020-11 – 2024-08)