Dominique Walt

Highly adaptable and service-focused professional with experience spanning administration, leasing operations, customer service, training and development, housing programs, and office support. Recognized for building strong relationships, managing complex processes, supporting cross-functional teams, and delivering exceptional client experiences. Highly collaborative professional recognized for partnering across departments to solve problems, improve processes, and deliver exceptional customer experiences.

Skilled in communication, data management, onboarding, process improvement, and customer engagement within fast-paced environments.

LEASING MANAGER at The Prime Company (Present)

• Developed and implemented leasing workflows, onboarding resources, and communication guides that supported team consistency and operational efficiency.
• Analyzed leasing performance data using Entrata to identify trends, support decision-making, and recommend process improvements.
• Partnered with residents and team members to resolve concerns, strengthen engagement, and enhance customer satisfaction.
• Built trusting relationships with residents through empathetic communication, active listening, and timely problem resolution.
• Conducted property inspections, maintained detailed customer records, processed documentation, and supported daily administrative operations while ensuring accuracy and confidentiality, and supported continuous improvement initiatives.

HOUSING ADMISSIONS SPECIALIST at Seattle Housing Authority

• Managed high-volume customer inquiries and provided accurate housing program information across multiple communication channels.
• Conducted applicant interviews, evaluated eligibility requirements, and maintained detailed case documentation.
• Supported waitlist administration and data management through specialized housing software systems.
• Collaborated with internal departments to resolve issues and expedite housing placement processes.

RECEPTIONIST at Puget Sound Energy / TekSystems

• Supported front-office operations while delivering professional customer service to employees and visitors.
• Facilitated onboarding activities and coordinated training resources for new hires.
• Delivered de-escalation and customer service training that empowered staff to effectively manage challenging interactions.
• Maintained records, scheduled appointments, and supported administrative operations.

Learning & Development Specialist at DevCo Residential Group

Designed and facilitated employee onboarding programs, training initiatives, and professional development resources while partnering with stakeholders to support workforce engagement and organizational success.

Leasing Manager at Avenue5 Residential

Managed leasing operations, affordable housing compliance, documentation, resident relations, and team support.

Associate Banker at JPMorgan Chase

Assisted clients with financial transactions, digital banking services, and account support while maintaining confidentiality and accuracy.

Guest Advocate at Target

Delivered customer-focused solutions, resolved concerns, and supported a positive guest experience in a fast-paced environment.

Leasing Agent at Olympus Properties

Conducted leasing activities, processed applications, prepared agreements, and maintained tenant communications.

Bachelor's Studies in Marketing & Management – Louisiana State University Alexandria (LSUA)

Associate Degree – Vincennes University