Collections Agent at Dolfintech (2024-06 – 2025-11)
- Collected on aging and past due accounts, coordinating sustainable payment arrangements to encourage remittance.
- Confirmed payment arrangements and finalised customer payment dates and contact information.
- Delivered excellent customer service, addressing queries and providing guidance on debt management solutions.
- Managed customer service inquiries via phone, email, and live chat, providing timely and accurate responses to questions and concerns.
- Resolved customer complaints with empathy and professionalism, leading to increased satisfaction and loyalty.
- Used excellent and efficient problem-solving skills to address and resolve complex customer issues.
Reservations Agent at Resorts Advatage (2024-02 – 2024-04)
- Conducted follow-up calls and emails to confirm bookings and provide pre-arrival information.
- Secured bookings through phone, email and, using expert hotel product and service knowledge.
- Provided detailed information about facilities, services, and local attractions to enhance guest experience.
- Managed customer service inquiries via phone, email, and live chat, providing timely and accurate responses to questions and concerns.
- Resolved customer complaints with empathy and professionalism, leading to increased satisfaction and loyalty.
- Used excellent and efficient problem-solving skills to address and resolve complex customer issues.
Customer Service Representative at Santander (2023-06 – 2023-08)
- Addressed customer service enquires quickly and accurately.
- Maximised customer satisfaction by resolving service issues promptly.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Managed customer service inquiries via phone, email, and live chat, providing timely and accurate responses to questions and concerns.
- Handled high-volume telephone calls to address and resolve customer queries.
