Edwin Lugo

A communicative and friendly person, able to adapt to any situation. I am seeking a job opportunity where I can demonstrate my commitment and strong work ethic. In my previous positions, I have consistently stood out for my high productivity and ability to learn quickly.

Collections Agent at Dolfintech (2024-06 – 2025-11)

• Collected on aging and past due accounts, coordinating sustainable payment arrangements to encourage remittance.
• Confirmed payment arrangements and finalised customer payment dates and contact information.
• Delivered excellent customer service, addressing queries and providing guidance on debt management solutions.
• Managed customer service inquiries via phone, email, and live chat, providing timely and accurate responses to questions and concerns.
• Resolved customer complaints with empathy and professionalism, leading to increased satisfaction and loyalty.
• Used excellent and efficient problem-solving skills to address and resolve complex customer issues.

Reservations Agent at Resorts Advatage (2024-02 – 2024-04)

• Conducted follow-up calls and emails to confirm bookings and provide pre-arrival information.
• Secured bookings through phone, email and, using expert hotel product and service knowledge.
• Provided detailed information about facilities, services, and local attractions to enhance guest experience.
• Managed customer service inquiries via phone, email, and live chat, providing timely and accurate responses to questions and concerns.
• Resolved customer complaints with empathy and professionalism, leading to increased satisfaction and loyalty.
• Used excellent and efficient problem-solving skills to address and resolve complex customer issues.

Customer Service Representative at Santander (2023-06 – 2023-08)

• Addressed customer service enquires quickly and accurately.
• Maximised customer satisfaction by resolving service issues promptly.
• Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
• Managed customer service inquiries via phone, email, and live chat, providing timely and accurate responses to questions and concerns.
• Handled high-volume telephone calls to address and resolve customer queries.

High School Diploma – Colbach 1 El Rosario (2018)