Elizabeth Torres
Líder de Calidad con +30 años en manufactura, ISO y mejora continua
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Sobre mí
Quality Management Executive with 20+ years of experience in medical devices, aerospace, manufacturing, and consumer goods industries. Expert in ISO 9001, ISO 13485, AS9100, and FDA CFR 820 compliance. Proven record of driving operational excellence, leading global audits, reducing customer complaints, and improving supplier performance.
Skilled in Lean Manufacturing, Six Sigma, Kaizen, and continuous improvement. Recognized for building high-performing teams and achieving measurable business results.
Experiencia
Quality Manager at Reckitt Benckiser (2023-01 – Present)
- Raised QMS compliance from 75% to 99% in 2 years.
- Implemented supplier program improving critical suppliers to 'Good' rating.
- Achieved 75% maturity in Reckitt Production System capability.
- Led SAP implementation as Quality Champion.
Quality Manager at Ontex Group (2021-01 – 2023-12)
- Reduced customer complaints by 55% and internal rejections by 70%.
- Closed 90% of competence gaps in key QA positions within 6 months.
- Passed 5 customer audits, improving results from red to gold rating.
- Maintained average of only 0.03% key customer complaints.
Quality Systems & Engineering Lead at Eaton Aerospace (2018-01 – 2021-12)
- Awarded 'Needle Mover Leadership Award' (2019).
- Maintained employee engagement above 85% with <3% turnover.
- Led successful AS9100 external audits with outstanding compliance.
Quality Superintendent at Rogers Foam Corporation (2014-01 – 2015-12)
- Achieved ISO 13485 recertification with only minor findings.
- Implemented validation processes and full traceability system.
Quality Manager at Artissimo Designs & Abbey Court Galleries (2015-01 – 2018-12)
- Recovered 4 critical retailer conditional grades to passing levels.
- Implemented ISO 9001:2015 systems improving compliance and reducing incidents.
Quality Supervisor / Engineer at DJO, LLC (2006-01 – 2014-12)
- Led 100+ production cell RTY tracking, improving throughput.
- Directed validations, product transfers, and compliance with FDA & ISO standards.
Educación
Bachelor's in Business Administration – Cetys Universidad
Industrial Engineering – UTEL Universidad
Diploma in Project Management – Cetys Universidad (2022-12)
